Search results for query: *

Hello, We have an Nortel Option 11 switch, Callpilot Server, and Symposium 6 running our inbound call center. I am trying to add a new Skillset to our current Queue but I continue to receive "Your call cannot be completed at this time, please try again later" message. This is what I have done...

We are using (Option 11c switch, 201i version 04.04.04.30 callpilot, and CCM 6.0 Symposium). I have added new phones to the switch and now want to set them up for Voice Mail. Is this done in the CLS? What steps to I take to get Voice Mail setup on the new phones (M3904 series phones)? Thanks

I read thread798-1191852 and we are having the same issue. Our Callpilot backups (Option 11c switch, 201i version 04.04.04.30 callpilot, and CCM 6.0 Symposium) stopped back in November and we are unable to start backing them up to one of our servers. We checked all of our security and share...

We are using CCM 6.0 and are looking to revise our front-end applications (options customers have to choose from) and we are worried that if we make the changes to the current CDNs we will lose or skew our historical reporting. What is the best practice for making changes to your master script...

We know there is a blue database on our server and we know we cannot access it; however, what is the database that we can gain access to to extract data. Any information would be greatly appreciated. We have read through the Nortel documentation and cannot get it to work. All the login and...