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Hi guys, I've just started a new contract, taken over from a guy who didn't know much/anything about the kit onsite and hasn't taken the time to document anything at all about IP addresses logins etc. I'm used to dealing with Mitel/Cisco/Avaya kit, so wondering what is the best way to login...

I've got a guy that sometimes works from home and has a TW set setup for ACD. He keeps leaving himself logged into the handset but forgetting to logout, comes into the office then can't login to his office handset. Are there any ways to log his agent out via the 3300 or CCM remotely without...

I've got 6 3300s all IP trunked on ver 4 SP3, and I want to implement a true 1 number solution, and have calls come into 1 site where callers can use the dial by name feature to reach any user on the 6 sites. Problem is we have 2 sites with 3 digits, the others are on 4 and we don't have a...

Our receptionist has been asked by the powers above to take all his incoming DDI calls to vet them, then transfer if he wants to talk to them. But he want's all internal calls to come directly to him, and also, when he dials out, wants his DDI to show. Kit: 3300 rel9 UR3, She has a 5224 with...

Hey all, Planning on upgrading all our 3300's from UR9 to 4.1, and know that I will also need to upgrade Enterprise Manager to the latest version so it can see the 3300's, currently on 5.0.2.5. I'm also virtualising everything i can find!! But we are running everything in Hyper V, and most of...

I'm basically trying to mimic the current setup we have for Recordings in a ACD path, the guy that setup these recording has left, and I'm not quite sure how he programmed it! At the moment, in one path the number 3723 has a recording that tells callers agents are busy etc. I'm trying to...

Really random one that's got me stumped!! On our 3300 UR9, embedded advanced VM, a couple of users put someone's extension in as their cell numbers in their voicemail. So when people called them and they didn't answer, pressing 3 would get them to that persons cell, that was actually someone's...

I've got the above installed and have 10 remote users. My main office has a pretty useless internet connection, 5mb download speed and 200k up at best. This connection also has at least 10 users VPN'd to another site using a cisco firewall. The Teleworker traffic seems to be throttling our...

I've setup a hunt group as follows: Pointed a DDI to the pilot number of the hunt group Hunt Group: 601 Hunt Group Mode: Circular Hunt Group Name: Hotline Class of Service - Day: 14 Class of Service - Night1: 14 Class of Service - Night2: 14 Home Element: America...

I'm looking to setup call recording for just ACD agents for general monitoring of calls and training purposes. Looking through the help file, looks nice and easy to implement. But have a couple of questions on the final implemtation. Is there a way of changing how the recorded message is...

I've got a 3300 on 9.0.2.18 and using an AA to dial an ext or dial by name. This system is based in North America Problem I've got is that if someone dials 911 it transfers to the emergency services. In the COS for the VM ports, I turned off Public to Public network transfer to stop this...

Morning all, I'm beginning to spend more and more of my time trying to resolve issues I believe have been patched in higher releases of the 3300 software. Our estate is 3300's on 9.0.2.18 and I want to go to UR3/MCD4 after an EntMan & Opsman upgrade. Is there a list of all known bugs for this...

I've got a really strange one on a new 3300 im installing. getting this error when trying to login "Your session has time out. Please exit the application and log in again." Seen this thread which is very similar to the issue i've got...

Hey Guys, I'm having trouble setting up a MLAA on out North American switch. I've got the IQ setup so that on option 1 it transfers to the embedded voicemail, the voicemail plays a message where the caller can dial an extn number, or press 9 for the company directory, but cannot get either...

Afternoon all, I've had some random phantom calls come in to some of our ACD & reception agents from the first 2 voicemail ports programmed in the 3300 voicemail Huntgroup. After a little bit of investigation found that the VM Huntgroup is programmed as terminal, not circular. Could this be...

Hi all, I've got a major issue bugging our 3300. I'm based at the uk office and these calls are hitting our office in Canada. Most calls come in via a toll free number to our MLAA and route off to either IQ routes, voicemail boxes, a users extension or a dial by name feature. Over the last...

Im getting a lot of errors from the 6100, log details below... Media 2 Critical Alarms Encountered Alarms: SMDRDataTimeout - But, I can't see anywhere on the 6100 where i can view the SMDR or alarms, any ideas on how I can clear this? Also, got an issue where I run scheduled reports for the...

I've got to make some changes to the key appearences on ACD agents handsets, but when making the amendments the 3300 state that the extension is in use. I'm guessing that means the agent is already logged in, I can't log the handsets out manually because they are at a remote site in another...

Got a 3300 on rel 9.0.2.18 with an Enterprise CCM & IQ rel 5.5. The issue I get is that when I put a call through to the queue, I can go through the menu options etc. but as soon as the agents handset rings, and shows 'IQ Ports' I pick up the handset I get no voice on the agent handset or the...

I'm doing a lot of changes of IQ queue programming on a live system. Normally testing in this time zone wouldn't be a problem, but the kit i'm working on is in America, so working on their time. All the changes I'm making to the queues and schedules & routing I cant really test during UK...