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I am running Avaya Aura Contact Center 6.2 in an AML environment connected to a CS1000M Rls 7.5. I am working on getting Avaya Aura Offsite Agent up and running. I am able to log in into Avaya Aura Agent Desktop and select "Place and recieve calls using OTHER PHONE", then a call is made to my...

Has anyone had a successfull installation of XAMPP, TOMcat and Apache when trying to setup the Web chat server for AACC 6.2 CCMM?

I am looking to install AACC 6.1 on VMWARE which is a virtual server. Has anyone installed AACC on VMWARE yet?? The configuration I am looking at is CCMS on one virtual server (stand alone) CCMA on another virtual server( stand alone) both virtual servers on the same physical server CC...

I was looking to see if anyone has installed Avaya Aura CCMS, CCMA and CCMM 6.1 on a virtual server. Did you use VMware? Are you having any problems? Are you using one NIC card or two NIC cards on the CCMS servr. Did you go co-resident or did you go stand alone for each application?

I am looking for a cell phone that can transfer from the cell phone carrier to my wi-fi once I step into my office.

Anyone using Contact Center Multi-media and multiplicity feature in 6.0 or 7.0? Multiplicity allows an agent the ability to take multiple im or email calls/questions. I am looking for the login procedure and if licensing is needed for the Multiplicity feature or is it just part of CCMultimedia...

Does anyone know the NTP showing the steps for uploading the loadware for M3900 series using pdt? My system is at 4.50, Pentium 4 I have found the commands that would be used but not the actual steps for upgrading the loadware in "Telephones and Consoles Fundamentals NN43001-567. page 209

Trying to make a comparison on how people have the Lineside T-1 TN configured that goes to their Nortel MPS500 IVR system. This replaced the Periphonics IVR system. Here is the config of the TNs going to my old Periphonics IVR. DES TN TYPE 500 CDEN 4D CUST 0 ERL 00000 WRLS NO DN 35701 3...

I have a Nortel MPS500 IVR system getting ready to go online. One problem though is that the menu/announcemen begins palying before the call arrives to the agent about 1.5 seconds of the message is missed everytime. The integration is a line side T-1 card going to the MPS 500. Any reason as to...

Is anyone using RSPAN to successfully record the voice conversations of their VOIP ACD agents using 1140E phones.

I am getting ready to implement Network ACD in our network of PBXs Rl.s 5.0 and 4.50 Pentium. Can I use my current TIE T-1s connecting the PBXs or do I need to change the T-1s to DIDs? I am setting up NACD to overflow calls between a total of two PBXs. I have gone through Nortel ACD book and...

How are people getting reports on the amount of traffic going to their existing Voice Gateway Media cards? I need to add more VOIP users and I would like to see how much traffic is comming accross the cards through out the day epsecially if there are any "All Busy" times. I know there is a...

What is the best way to block outgoing caller id on PRI DID? Using 3900 and 2616 sets

Can you have IP phones from different pbxs, register and and then page each other with only one Apllcation Gateway 2000 in your network? Or do you need to cluster numerous App Gtwy 2000? PBX: 2 x Rls 4.50, PBX: 1 x RLs. 5.00 W Phones: i2004 i2002 1140E

Can I use Symposium WEB 5.0 with Internet Explorer 7.0?

One other response to an old thread. I had the same issue as thread798-1493575 had back in 2008. I had continuous AUD093 codes coming out. I went through and converted the code to two tns. I found that one TN was a VOIP TN and the other was a VMGC card TN. I disabled the VOIP TN and...

I am trying to use the Configuration spreadsheet in Element Manager to build all of my Zones for VOIP. PBX is on 4.50 I have this error that comes up everytime I try to use this icon. Problems with this Web page might prevent it from being displayed properly. Line: 128 Char: 4 Error...

I have many VOIP phones 1140Es and 2004, 2002 and some Soft phones. TDM's are 2616 and 2008 phones. Considering going SIP, what would be the PROs and CONs of going SIP? How will it be better? I have 4 main nodes 1 on Pentium 4, Rl.s 5.0 and Sig Serv 2 on Pentium 2, Rl.s 4.50 and Sig...

I am looking to install CCMS 6.0 on VMWARE which is a virtual server, has anyone done or tried this yet?

I have 5, T-1s sharring a primary and back up dch. We were told to move the DCHs onto their own MSDL to help with the traffic processing by the 5 T-1s. Below are errors we see with DCH 11 a buffer report and then the DCH1030 codes. These codes were comming before and after moving the D-ch's...