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  • Users: saxophobe
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  1. saxophobe

    One calling station has lost Caller ID - 2000 IPS

    Good Afternoon! I have one user that has lost the caller ID functionality on his phone. At this time, we have caller ID setup on our 2000 IPS unit. Is there anything that he could have fat fingered to turn it off? From looking at other posts, here is the info that I have: 1202>ext#>1515...
  2. saxophobe

    Dterm station has R.I.P. in the display

    Good Afternoon all, I have a dterm E series that is connected to an NEAX 2000 IPS and has RIP in the display. When I press the softkey to logon to our ACD software, it goes away and shows the normal display. Also, I should note that the rep for this phone cannot log into the phone queue...
  3. saxophobe

    Ports needed for IP Phones in firewall

    Good Afternoon all, We recently changed ISPs and are currently reconfiguring our firewall. We would like to get our IP DTerms up and running again on our NEAX 2000 IPS, but I haven't been able to find the port/protocol information that will allow our IP phones to communicate with the 2000 IPS...
  4. saxophobe

    2000 IPS station automatically answers

    Hello all! I have one station that automatically answers when called. It doesn't give the person at that desk that anyone has called. Could this be whisper mode?!?!?! In any case, how do you put her phone back to a normal ring and not an auto answer? Thanks in advance to all those that...
  5. saxophobe

    How can I cancel auto hands free answering?

    We have an NEAX 2000 IPS, and one of our users has some how set his phone to automatically answer and go to speakerphone, which is not only annoying, but also a security risk. I know he must have fat-fingered something to get this phone to do this, but for the life of me I haven't found out how...
  6. saxophobe

    Button Mapping problem

    I have a problem that I haven't been able to figure out. We have an NEAX 2000 IPS, and are using E Series Dterms. I have just setup a line for a new employee, and everything works fine, except that when I map a function key (F1100) to a button on his phone to go to our VM, the button does...
  7. saxophobe

    Dterm E Series button labels

    Good Afternoon all! I recently started my job here, and in addition to my normal network admin responsibilities, they handed me the keys to this NEAX 2000IVS system, which is actually pretty cool once you know how to get into CAT mode. My question is this; how do I print out the labels for...

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