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HI , I am having 5 MGC cards in a site with GR setup. Due to WAN outage, the overseas MGC cards( 2 sites) are registered to Secondary Call server. After the WAN came up also they are with Secondary only. Is there any way to register that MGC cards back to Main Callserver Thanks in Advance...

Hi, Is there any way to check the CPU Utilization of CS1000E. I am getting error on SNMP Trap that CPU Utilization is more than 95%. How to check that? Pls help me on this.. Thanks in Advance, San....

BSD206 68:68 72 73 74 75 76 77 82 83 84 85 86 87 88 89 90 91 92 94 95 The above error is flashing but we are able to make calls to loop 68. the other loops are PRI/DTI loops

BSD206 68:68 72 73 74 75 76 77 82 83 84 85 86 87 88 89 90 91 92 94 95

Hi, We are using 81C system with IP phones. We have callpilot 201i slot for Voicemail; Message waiting indication was working previously. But from Y’day onwards it is not working, when we leave a new message the indication is not happening. In some phone the indication is there, but if we read...

hi, I am setting up NACD between 2 sites. pls find the details Site 1:(Source) Hloc :100 AC1 :0 Acd :7016 (Given to agents) Site 2:(Target) Hloc :200 AC1 :8 Acd :2002 Site 1 Nacd conf: ACD DN # 7016 TABLE NAME: D Entry No Target ID TIMER value Status Registered 1...

Hi, we have 81C 4 group system. we are facing some problem while conferencing the users in mobile or extns, while we try to patch the users in conference we are getting engage tone in the background of the confernece. though the user has been connected in the confernece. pls tell us...

Dear, We have a CS1000M in which we connected a T1 and E1 line. We are taken the clock reference from T1 link, and we added a new E1 PRI in another card. We are cont., getting the DTA300 errors and the link is getting down for every 30 mins. We checked with service providers they changed the...

Hi, I'm Dhananjay, We have a existing cs1000 (61c) system with call pilot and SECC (Symp Express Call Center) when we tried to add a new agent we are getting the following errors. Terminal Type Not Voice port Status Acquire Failed We are unable to add new agent's and we checked...

Hi, I'm Dhananjay from India, we installed a new CS1000E Rls 5 in a customer site. We interconnected sites through PRI (SL1 Protocal) and passport at all locations. We are unable to get the Caller's name when making outbound or inbound calls only for this site. In other locations we are able to...

hi, we are going to connect a PRI link B/W 11C to cisco router, pls tell the below pinout is correct 50 pin amphenol RJ 45 PBX side Router Side 23 -------> 1 48 -------> 2 24 -------> 4 49 -------> 5 Thanks in advance San

hi, we are facing problem while uploading the keycode in 81C system with Rls 4.5.we checked the keycode is having correct system id and licences. while we upload the keycode we got the error The following keycode files are available on the removable media: Name...

Hi, we have a small callcenter setup having 81C,Callpilot and CC6. the query is ,if an agent X is busy in his personal DN ,whether he will get ACD calls are not ?? when the queue is full. thanks in advance San

Hi, we have installed new CC6.the welcome msg is played in callpilot (Rls 2.1)Application builder and the call is transfered to CDN(skillset). if the agent is available the calls are transfered to agent. the problem is if agent are busy, hold music is not playing meanwhile an message " THE CALL...

Hi, We have an Option 81C system Rls.4.5, we are getting cont., FIJI037 error. Inter., i am getting fiji007 (changing the FIJI state from Half to None status) it's happening in Group 1 1. FIJI Status while getting issue : .stat ring 1 RING STATE: DRIVES NONE RING AUTO RECOVERY IS ON FIJI 0...

product family:Nortel option 11c SECC(symposium express call center) problem related to music on hold one project having 4 ACD agents while agents putting call on hold music should play from Miran card but its not working in ACD configuration music route defined from Miran card...

Hi, We are having 3 sites and all are interconnected using Routers.All the sites are having the same numbering plan (12XXX).customer has given the following location codes Site A : 190 Site B : 290 Site C : 390 If a person calls from site A to Site B the CLID in Site B should display...

Hi, we have done logical partitioning in our 81C system, After this the MOH is not working for one RART.ie MOH is working for Public (pstn N/W) and its not working for Private N/W. Can any one suggest on this.. Bye

Hi, We are using DTI card in 11c Which is connected to Router. We found that some channels are going to "MBSY" mode and Some are "LCKO" mode, when we enable that particuar channels its going to "IDLE" mode and after sometime its again going to MBSY or LCKO mode. Can you tell me...

We have a 11C Rls 4.5 with Call Pilot 201i Rls 4. We configured the Application builder CP404S03G02A, and loaded the latest patches in Call pilot. While trying to open application builder it says unable to connect to aos server.We done the reinstallation of call pilot. Still we are getting the...