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Hi, I'm working on a new IVR system, and I have two seperate boxes (for redundancy) running the IVR software, with a DS1 off of each one to the PBX. Each channel on each DS1 is assigned to a station, and these stations auto-login as agents into a skill. This way, if one DS1 goes down...

Hi, I'm in the process of setting up a new IVR and have one box working. The problem is, if that box goes down for whatever reason (i.e. a queue to that hunt group yields a ring no answer), how would I write the vector so that it will ring to a second hunt group (and 2nd DS1) if the first...

Hi, I just installed 3 new circuit packs in my 8700; 2 TN2224CPs and 1 TN464GP. My question is, should I try to keep all of my cards at the same firmware release? Typically, my stance on firmware is something like "If it's not broke don't fix it". What do you guys think? Thanks, Chris

Hi, I have a line-side DS1 going to a telephony card in a server that is running IVR software. The DS1 isn't part of a trunk group, and it's using robbed-bit signaling. RBS passes ANI by nature doesn't it? Or do I have to configure an ISDN trunk group? I'm trying to get the server to see...

Hi, Recently when I've been logging off of my S8700 from ASA I'm seeing "Unknown Error 139!" after I confirm the exit. I don't see anything really wrong anywhere. Any ideas? Thanks, Chris