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  • Users: macdouglas
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  1. macdouglas

    Alternative Analog sources

    I have a building that the owner renovated and pulled out all inside plant and removed the d-mark and MPOE. I need to get 2 analog lines for fax and TTY into the space. The owner rejected the closest run from the pedestal to the building because he wants to add-on there, and that forces us to...
  2. macdouglas

    Hunt Groups on MICS 6.1

    I have a system at a small tech school that they want lines 001-032 to ring twice on DN210 (recept) then to ring on 210 and 234 4 times, then roll to AA. facts: all lines A&R on 210 and 211, HG01 (DN696) has members: 210 and 234, A&R, broadcast, overflow 400(VM DN), FNA on 210 set to 696, 2...
  3. macdouglas

    BCM RAID card

    I have a brother tech who just installed a raid card in a BCM, the HDD and Mirror lights are amber and the Power/status light is flashing red but all systems are functioning normally as far as he can tell. He unplugged the top drive and the lights went green (power status solid red) but on...
  4. macdouglas

    Freaky forwarding problem

    Customer has a BCM50 2.0, This is what I know: calls come in on an 800 number, are answered by AA, sent to CCR tree, node 0 is transfer to DN301 when the customer has his desktop set forwarded to his T-mobile cell and his cell is powered on, callers get a fast busy when the customer has his...
  5. macdouglas

    "phantom" extensions

    Need to know if this is possible. I have a customer that is a realty company with a MICS (earlier version, @3.0)and a PRI with @20 DID's, Callpilot 150 They want each agent to have a Private line. At their old location, a lot of the sets stayed permanently forwarded to the agents' cell...
  6. macdouglas

    Bouncing MICS

    I'm on site with a MICS 7.1 w/ PRI. It has been going into prepetual reboot (sets flash 7 times, stops, repeats) that needs to be unplugged to stop the cycle. I've heard that 6.x and newer will do this when the PRI is having problems and the alarm logs fill up. I've got a lot of 310 and 367...
  7. macdouglas

    Telephony services in 4.0

    I know about the java issues in 3.X, but what if I get that message in 4.0? The new SU patches solve the problem in 3.x, is there one in 4.0? A ship in the harbour is safe, but that's not what ships are for.
  8. macdouglas

    Insufficient Drive Space on f:

    I'm trying to perform patches on a 3.7 but keep getting "“There is insufficient drive space on the BCM drive F:\" I checked in inventory and there is only 74kb free. Anyway to clear this out? A ship in the harbour is safe, but that's not what ships are for.
  9. macdouglas

    NOT A NORTEL

    I know this is not the forum for it but I'm a Nortel tech that's stuck doing MAC work on an Iwatsu Adix VS. I need a programming overlay and any manuals/info I can get. Does anyone work on this system?
  10. macdouglas

    BCM50 Swap

    For the second time, I've done what Nortel 2nd level TS told me I couldn't: I backed up one bcm50, and restored it to another unit. I couldn't believe they said that this isn't supported, is not recommended, and probably won't work, but they did. if you have a customer's 50 to replace and...
  11. macdouglas

    CLID on CICS 2.0

    OK, I know we've all been through this before on another post, but I never did figure out whether it worked. I'm about to go to site where I've installed a CICS that has ver.2.0 software (yeah, I know but they wanted cheap, they got used) 1 CLID card (3 lines) and 7 extensions I have set CLID...
  12. macdouglas

    BCM50 Migration

    I've got a customer with the BCM50 low volume on incoming calls issue. Nortel sent the resistor cables and a new BCM50 (they said there is a 90% chance the ports are blown as well). Down time is a huge issue and the customer is 1.5 hrs away from my office so I'm trying to get as much done...
  13. macdouglas

    Picking up Park over VoIP trunk

    I installed a BCM50 at a satellite office (loc 2) that is connected by VoIP trunks to a BCM 400 at the home office (loc 1). System has centralized voicemail and DN dialing for both loc.s is there a way to set it up so that people at loc 2 can get calls parked by receptionist at loc 1? park...

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