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I am having trouble checking messages in a group mailbox on a NEC Elite Mail voice mail system integrated with a NEC Elite IPK II key system. After dialing into the "backdoor" number I enter #9 and the number of the group mailbox the system pauses and reply's back with "I could not hear your...

We have OpenWorx version 3.0.0 installed and connected to an NEC NEAX2400 IPX PBX running release 15. We use the OpenWorx to provide the names for the calling extension for all telephones connected to the PBX. The problem we are experiencing is one of the entries in the OpenWorx database seems...

We have purchased an NEC IPKII key system and are in need of a copy of PcPro software to manage it. If we purchase a copy of the software do we still have to have any tech id's or anything that will prevent us from loading the software and using it? The NEC vendor we are talking to says it's...

I am trying to connect our Octel 350 to an external alarm monitoring system and I don't have a copy of the manual to be able to locate the contacts for the service affecting alarm normally open. Any help would be greatly appreciated. jchriscoe North Carolina

A customer of mine has moved into an office space and the tennant before them left a BCM phone system that is somewhere on the 2.0 software range. What I am trying to do is access it to start programming the system for their use. What I am having trouble finding out is the current IP address...

Does anyone know the cable pinout for the console or async ports found on the CCF card? Thanks!! jchriscoe North Carolina

Alright, I will try and expalain this as best I can. Any help on correcting this would be greatly appreciated. I am in the process of setting up a caller application to route calls based on time of day and day of week between a NEC IPX PBX and a Octel 250 voice messaging system. The following...

I am wanting to back-up (protect) the data that is currently programmed into a Norstar with rls 4.0 software. How do i do this? I have looked at various Norstar manuals and really don't see anything the seems to pertain to any info on backing up the programming. jchriscoe North Carolina

We are thinking of upgrading our Norstar system to the latest software available. What is the latest software available for the Norstar? We are currently running rls 4.0. Would we have to purchase two seperate upgrades (to get from say 4.0 to 6.0 and then upgrade from 6.0 to the latest)or can...

We are trying to set up delayed ringing on a Norstar. What we want is for an outside line to ring at the receptionist then after 2 to 3 rings if un-answered delay ring to another extension. Is this possible without having the delayed call be transferred to the backup's voicemail in the event...

We are thinking of upgrading our Norstar system to the latest software available. What is the latest software available for the Norstar? We are currently running rls 4.0. Would we have to purchase two seperate upgrades (to get from say 4.0 to 6.0 and then upgrade from 6.0 to the latest)or can...

We are trying to set up delayed ringing on a Norstar. What we want is for an outside line to ring at the receptionist then after 2 to 3 rings if un-answered delay ring to another extension. Is this possible without having the delayed call be transferred to the backup's voicemail in the event...

I recently moved a Norstar 7324 and CAP Module from one office to another office and the CAP module stopped working. Any ideas as to what I could have done wrong? I moved the cross connect from the old jack to the new jack. The line cord is connected from the wall jack to the CAP module and...

I have a customer that need to connect a PRI to a Norstar ICS system version 30m1f05 NAT. Does this version allow PRI? How can I decifer the system version? If it doesn't allow PRI will it work with a plain T1? Are there key codes required for any of the above to work? Any help on this...