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As of yesterday Verizon added 1+ dialing in our area.. After their change I can no longer dial 847 and 630 (local) calls using 7 or 10 digits. After speaking with TAC, they said the calls are going out as national ISDN and should be flagged "local or Unknown". How do you define the type of call...

Is there an easy way to collect call counts to a voicemai dn (acd) besides CDR? I would need to see all traffic that hits the pilot number- answered or abandonded internal and external. I need to do this for 1 week and was looking for the best way. Thanks, Don

I am changing from a fraction T-1 to a PRI circuit. Colud somebody refresh my mem on the ld's used and anything that may be an issue. Thanks, Don

I have a Meridian Mail system on an Opt 11c and the problem is not enough mail ports. Is there any way to send calls to a DN when all ports are busy or NA? If someone calls in currently they just ring na. Any sugestions? Thanks, dOn

I have 3 800 numbers ringing to 3 seperate group via MCR keys on all phones. People are reporting RNA. I found no problem. Is there a way to continually monitor calls comming in and where/what their current status is? Call Flow: 800#-DN7XXX-(B/NA)-2xxx. Is there a way to monitor and pull...

We just got a new group of DID numbers 9400-9420. Our current block is 2800-2899. We use "9" do access an outgoing route. How do I route the New 94xx numbers to say a dn 44xx. Is this possible with the lead number being the access code? Thank you in advance. Don

Is there a way to manually call forward an ACD group to an external number? If ao how is this done. if not is there a better way to accomplish this? maybe no ACD and use MCR? then call forward somehow? Please help. Thanks, Don

I kinda got myself stumped here and was hopeing someone out there could steer me in the correct path.. I have a 5 agent ACD group where all agents also have a DID number and VM assigned to them.(key 03/04) What I need to do is be able to receive calls to the DID with out keeping a call in...