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Hi Guys, I would like to update ACM from 3.1.2 to 3.1.5 from LAN, do there is any way to do it remotely without moving to datacenter with my CD-ROM ? Thanks. Best Regards. CONSTANTIN Cyril Telecom Expert Engineer Avaya France

Hi All, I'm looking for a tricky solution. I have two system with same version of ACM linked by IP Trunk. I'm interesting to display in "Directory" people from the second system to first system. I know there is Special Option on Avaya which is "Integrated Directory Service" to link both...

Hi All, I would like to know if is it possible and I think yes to prioritize for an agent with multiple skill one of the skill. i:e: Agent 8892: SKill 1 SL 10 and Skill 11 SL 1 (skill-level) The both hunt are in: EAD-MIA So I don't want manage the level of priority of this agent in both...

Hi Guys, Today I have a problem that I couldn't resolve easily, this my configuration/ Agent 8890 skill 1 priority 8 Agent 8900 skill 11 priority 8, skill 1 priority 16 The agent 8900 needs to receive calls from skill 11 in priority and to be in backup for skill 1. The problem is when there...

Hi All, I have wrote a tutorial which could give you some information for people who want to know how to change or add login agent list automatically on CMS Supervisor and also how to delete a list of agent automatically from script ! http://cyril-constantin.blogspot.com/ Let me know if you...

Hi All, As my blog was closed I have recreated a tutorial which explain how to connect Avaya to Asterisk: http://cyril-constantin.blogspot.com/ thread690-1394079 I Hope that can help lot of people. CONSTANTIN Cyril Telecom Expert Engineer Avaya France

Hi All, You can find on the address below a tutorial which explain how to compil Asterisk 1.4.19 with OpenH323: http://cyril-constantin.blogspot.com/ CONSTANTIN Cyril Telecom Expert Engineer Avaya France

Hi All, I'm currently looking to find a solution to my problem to Login an agent remotely on another system from an IP Trunk between two ACM system: The objective is in case of the needed to close an call center quickly, without Telecom Administrator or a IP Phone registered on the second...

Hi All, I have a strange issue: I have two separate systems connected with IP Trunk. System 1: S8710 ACM 3.1.2 patch 12866 System 2: S8710 ACM 3.1.2 patch 12866 IP Trunk to connect the two systems. 1) When I join the Meet-Me VDN from the system 1 I can hear the announce of the Meet-me...

Hi All, I have wrote a tutorial for all persons who want to connect Avaya to Asterisk, indeed the first step is to compile Asterisk with the right H323. http://cyrilconstantin.blogspot.com/2007/07/how-to-compile-asterisk-149-with-open.html I hope that can help somebody! CONSTANTIN Cyril...

Hi all, I have wrote a tutorial to connect Asterisk to Avaya (version 1.4.9 and previous) http://cyrilconstantin.blogspot.com/2007/08/how-to-connect-asterisk-to-avaya.html#links I hope that can help you. Constantin Cyril Telecom Expert Engineer Avaya Current Company: LENUMERO France