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  • Users: traveltek
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  1. traveltek

    Calls Forwarded but Voicemail not answering

    I have a station (4024) that is call forwarded to station 4220 in the same office. Station 4220 has voicemail, but when a call from 4024 is call forwarded to station 4220, 4220's voicemail will not pick-up. When a call from 4220 rings and no answer - the call IS answered by Audix. Why are the...
  2. traveltek

    Trunk Name Appears When I want the VDN Name to Appear

    Why does my Trunk Group name appear on the attendant's phone when I want the VDN Name to appear? What can I do? Help!!! TravelTek
  3. traveltek

    Calls Hitting A Split When Closed

    I have a problem with calls hitting Split 7 on Sunday prior to the open time of 12noon. I have verified all vector time of day routing shows sun 12:00 to sun 20:00. I have pulled reports in BCMS vu and see the abandoned calls on the Split report, but do not show the calls hitting any VDN. How...
  4. traveltek

    VDN Name Does Not Display

    I have a VDN that routes to a vector, but the name of the VDN will not display on the agent's telephone - the trunk group ID name appears. Any idea how I can get the VDN name to appear on the display?
  5. traveltek

    Station Cannot Dial the Voicemail Extension

    I have a station user that cannot dial the voicemail extension. When they dial the 4-digit extension to call Audix - they here the "french police" tone. Any ideas??

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