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  • Users: captnamo
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  1. captnamo

    Best Place To Sell CPPM SigServ Hard Drive?

    I have a spare NTDW05AAE5 Avaya CPPM SigServ Hard Drive - Blank that I will never use. Don't know if it's new or refurb'd, but it is still sealed in the anti-static packaging it came in. I hate to just throw it away. Anyone have any ideas as the best place to sell such a thing or is it long...
  2. captnamo

    Where can I find definition of a "custom" message indication option?

    Looking at a guest mailbox with Custom 1 Message Waiting Indication Option set to Fillmore_Jail. See image attached. This was set up by our vendor years ago. I can't find anywhere in Call Pilot Manager where this option is listed or defined. There is no message forwarding rule established...
  3. captnamo

    New to CUCM - Phone doesn't show off-hook and doesn't answer call when handset goes off-hook

    Brand new to CUCM, coming from the Nortel world. We have a phone (7841) with two line appearances, the user's extension and the office main line. When a call comes in and hand piece is lifted, user has to push a button to answer a call. In the Nortel world, we would set LPK (last pickup key)...
  4. captnamo

    Help! Need to out Group Hunt GHT asap

    I'm moving to Cisco UCM in stages from Nortel/Avaya CS1000E 6.0. Need to out the TNs as we convert because the CUCM and CS1000 are bridged, so I need to out the old phones once the CUCM is cut over to make external calls ring on the new phones. However, I've run into error SCH8825 trying to...
  5. captnamo

    Decommissioning Contact Center

    Our IT Service Desk is now functioning on Cisco Contact Center Express. We have the CS1000E and the CUCM bridged so folks with Nortel phones can get to folks that have the Cisco phones and vice versa during our transition. (Pretty slick!) My question is, when we've cut over Non-ACD phones to...
  6. captnamo

    THANK YOU!

    I'm an accountant turned telecom guy. Learned on the job, learnin' on the fly. Felt like a baby in need of a MOM. Thank God for all of you on Tek-Tips.com! I'm in the midst of transitioning from our CS1000E with Avaya Aura Contact Center to Cisco CUCM with Contact Center Express. I grew up on...
  7. captnamo

    Nortel USB Audio Adapter (1120e softphone on PC) driver?

    After not using my softphone over several PC changes, I find myself in a temporary location with a lack of phone jacks. I have the sofphone installed and my phone is showing, but I'm getting no sound through the audio adapater. "USB Telephone Set" shows up under Windows Devices and Printers as...
  8. captnamo

    Stumped! LPK on M2008

    Plain old M2008 (not handsfree, no display). CLS set to IRA OLD NID and LPK set to 5. If a call comes in on Key 2, let's say, I'd expect that this ringing line would be answered when picking up the handset. But, it's not. The phone picks up key 0 and gets dial tone and effectively hangs up...
  9. captnamo

    Anyone have experience changing from AT&T PRI to AT&T IP Flex on a CS1000E?

    We cant seem to get calls to go. IFC (protocol) is D100. We have two sites with IFC ESS5 working on IP Flex. PBX seems to cancel outgoing calls before SIP can reply. Incoming calls get a busy SIP message. Outgoing calls go to fast busy. AT&T is also our CPE support. So far, no answers...
  10. captnamo

    HUNT/FDN for a DN that's not primary on a phone set

    Wasn't sure of the right words to use in a search for this. We have a departmental main DN x8310 that is a line appearance of several phones (Key 1 or above). I'd like to be able to HUNT/FDN calls to that number to another extension, x4531. Other extensions on which this number appears all go...
  11. captnamo

    AACC agent phones don't get page tone.

    I have a location with in-building paging (Bogen) served through a trunk port from the phone system (CS1000E). This site had an Option 11, but now is remote to the CS1000E with a survivable media gateway. We have AACC. We've discovered that we can access paging (dialing 3111)from non-contact...
  12. captnamo

    Phone set report?

    Hi! CS1000E. 6.0. Networked sites which still have their Option 11 and Option 61 shelves now have survivable media gateways. Each site has its own TN ranges. Is there a report I can run that would give totals for digital/analog sets programmed in each location separately?
  13. captnamo

    CallPilot mailbox getting "internet user" messages?

    Help! CallPilot Mailbox 4001 has been getting messages from "internet users" grXXXXX@XXX.org (current user's predecessor) and from himself skXXXXX@XXX.org. When he tries to press 2 to listen, CallPilot says that function is not available and disconnects his call. When he gets to one of these...
  14. captnamo

    What am I missing? Called Party Name Display problem.

    When Ext. 5721 (call her Jane Doe) calls anyone else, she sees the called party's name displayed. When she calls Ext. 5736 (call her Suzy Smith), she sees her own name (Jane Doe, instead of Suzy Smith). Ext. 5721 is Key 1 on a contact center phone. She's logged out most of the time. CLS is...
  15. captnamo

    Callers not getting to voice app after no answer

    Goal: We want to add a ringing line appearance of x4745 to the receptionist’s phone, but have it function separately from the receptionist’s phone. If no one answers or it’s busy, it should go to a voice application (auto attendant) (SDN 6739017). I can dial 6739017 and hear the correct auto...
  16. captnamo

    How can I remove FTR DCFW?

    Copied (CPY 1)a phantom TN (500 set)that has FTR DCFW 4 XXXX programmed. How does one remove that FTR?
  17. captnamo

    COM Security Error launching CP App Builder in Windows 10

    Also posted in CallPilot forum, but no responses: http://www.tek-tips.com/viewthread.cfm?qid=1768052
  18. captnamo

    Windows 10 and CP Application Builder

    IT just upgraded my PC from Windows 7 to Windows 10. Attempting to open Application Builder, I get an error: Could not set COM security level, hr=80010119. App Builder build version is 05.01.01.02. CallPilot server, release 05.01.01 PEPs installed: CP501S01G11S, CP501S01G12S, CPSECPEP015S...
  19. captnamo

    How many digits can an ERL be?

    Wanting to get 911 caller location information up to snuff. But before I make my ERL list, I'm curious if anyone knows the max. number of digits I can have in an ERL. I'm thinking I could make the number mean something: 1st digit - Building identifier based on our coordinated dial plan 4-digit...
  20. captnamo

    Nortel vs. ???

    We're going to be moving from CS1000E 6.0 sometime in the next 18 to 24 months. Our two cores are geographically split, we have Geo-redundant CallPilot voicemail, use Avaya Aura Contact Center (no big centers, just pockets of departmental answering points who wanted calls in queue, 60 agents?)...

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