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We have an IP500 V2 with a couple of BRI’s, BT put it in a year ago last November and it just so happens that in November ( i.e. 1 year after install ) it has developed a fault that are not willing to look at as we don’t have a maintenance agreement which is fair enough but they won't even allow...

Hi, We have an Avaya IP phone system running on the same network as a Windows 2008 AD. Due to running out of IP addresses we are looking to move the Avaya system onto a different Subnet but still be able to comminicate with the main Windows subnet.. What i'm not sure about is if we keep the...

Hi, We have an Avaya IP phone system running on the same network as a Windows 2008 AD. Due to running out of IP addresses we are looking to move the Avaya system onto a different Subnet but still be able to comminicate with the main Windows subnet.. What i'm not sure about is if we keep the...

Hi, Can anyone tell me if an IP400 DS30 will work with a IP500. We just want to expand the number of handsets we can use and we have been offered the DS30 for free. We will be using some 5410 handsets with the DS 30 but also have some spare 2010's and we do not know if they are compatible...

Hi, Not sure if this is possible but we run several departments and would like each department to be able to send a different Caller ID when making outgoing calls, i.e. Sales, Technical, Admin etc all to each send a different number when they make a call so if a customer redials the it, it goes...

Hi, Not sure if this is a common problem or a configuration one. We have an IP Office 406 V1 Firmware 3.1 & Voicemail Lite with 5410 Terminals. Basically when we make an external call that is busy the system just drops to call with no engaged tone or anything. Majority of our users are asking...

Hi, I am having trouble with my Avaya IP 206 system displaying Caller ID. I have 3 ISDN 2e channels with a set of DDI numbers. When a customer calls via the main line number attached to the ISDN channels caller ID is displayed, however when someone rings a DDI line the caller ID is not...

Hi, Can anyone let me know where to download Voice Mail Pro from please. I have a copy of the Admin tools on CD but it only seems to contain Voice Mail Lite. Thanks....PIgsfoot

Hi, We have an IP 406 V1 system running 3.1 software We are using Avaya 2402 handsets which seem to be working fine. The system is setup with 3 Inbound call routes, one for Company 1, another for Company 2 and another for a Helpdesk. As the handsets have a two line LED display which as...

Hi, When anyone of our extensions with an assigned DDI makes an outgoing call the number displayed at the recipient end is the DDI one. Is it possible to change this so any extension that dials out only displays our main telephone number or our ISDN number and not the DDI's. The system we are...

Hi, We have a IP406 V1 system & DS30 running V3 software. The problem we have is when a number is dialled either via speaker-phone or by lifting the handset the "timeout" is way to short. Basically unless you know the number from memory and can dial is very quickly the handset just hangs up...

Hi, Not sure really if my subject description is accurate or note. Basically we have an IPO 406 running V3.1 software. We have Avaya 2402 handsets which seem to be working fine. The only problem we have is you have to be lightning fast to dial a phone number, if your not quick enough it...

Hi, Can anyone tell me if Phone Manager is a free application and if so where can i down load it from. I would like to use it with my IP 406 V1 running 3.1 OS. Also are there any other applications that would be usefull that do not require a licence i.e. shareware tools. Thanks...

Hi, I have installed IPO Manager as i wanted to use the wizard to setup my new 406 V1. Only problem is i don't know what the login is, can anyone help ? Thanks.....Pigsfoot

Hi, I'm a newby here so appologies if this sounds like a dumb question. I have just bought a IP Office 406 from Ebay, it has been pre loaded with OS version 3. I have the IP addres and can ping the system, but thats about it....:-( Only thing is i have no idea how to get onto the system, i...