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  1. chirkware

    IP-Pad Card and "IP Forwarding"

    A recent internal penetration test on our LAN flagged the IP address of our systems IP-Pad Card as having "IP Forwarding" enabled. I know that IP Forwarding is what routers do. My question is "should an IP-Pad Card should be performing IP Forwarding?". I'm guessing the answer _might_ be yes...
  2. chirkware

    Hunt Group across networked MICS?

    We have two MICS (7.0 and 7.1) Networked via a T1 with PRI Enabler license on each. I recently setup a huntgroup on MICS A to receive calls from the outside world. And now, they want to add a phone on MICS B to the huntgroup. Obviously, I can't just add the extension number from MICS B into a...
  3. chirkware

    Can a **XFTEST damage a Call Pilot if left plugged in?

    OK, I may have messed up badly here. Had a CP150 that would not come up after a reboot, so I used the XFTEST trick to wipe out feature codes and reboot. Problem is...I forgot to unplug the CP150 first. Now it still won't come up, and I'm wondering if I messed it up by clearing those codes...
  4. chirkware

    Caller gets VM box, then gets "your session cannot be continued..."

    Call Pilot 150 (31.10.14.22) connected to MICS 7.1. Calls come in over target lines across two PRI's (one PRI to another MICS, other to public). User at mailbox 103 asked me to forward his phone to x104, so I changed his CFNA from x130 (CP150's DN) to x104. All is well (or at least I didn't...
  5. chirkware

    Behavior when pressing * when getting a VM box

    EDIT: OK, I answered my question before I posted this, but thought I'd go ahead and post it for the next poor sap like me who's beating his head against the wall... -------Q------- I have two MICS, each with a call pilot 150 for AA & VM. Both systems have outside lines answered by the AA...
  6. chirkware

    DID from one MICS over T1 to second MICS and then to VM

    Here's what I have: Two MICS connected via T1 (PRI enabler on both). Each has its own CP150. System A is MICS 7.1 with a PRI from AT&T and 60 DID numbers. System B is MICS 7.0 with 12 POTS lines. I just had three users move from the building with System A to the building with System B. They...
  7. chirkware

    Polycom SoundStation Premier 550D on a MICS?

    I think I already know the answer, but is there any way to make a SoundStation Premier 550D work on a Nortel Norstar MICS? I got a little sloppy in my Ebay search and saw that it was compatible with "Nortel", but failed to realize they meant Nortel Meridian. :( MICS 7.1 if it makes any...
  8. chirkware

    Networking issue with two MICS

    I have two MICS (Site A = 7.0 and Site B = 7.1) that are connected via T1. Each has its own Call Pilot 150 who's AA answers incoming calls. PRI Enabler on each side. All works fine with one exception: If I dial into Site B, and attempt to dial an extension on Site A, I get "You have entered...
  9. chirkware

    Forward VM from mailbox in one Call Pilot to mailbox in another

    We have two MICS 7.0/7.1 systems networked via T1. Each has its own Call Pilot 150. We also have a computer network between the two sites, and the two Call Pilots are connected to their respective LANs. Some users would like the ability to forward messages received in their voicemail boxes at...
  10. chirkware

    Use the integrated ATA for FAX on a CICS with Call Pilot AA?

    It is my understanding that the CICS has an integrated ATA which can be used for a FAX when calls are setup to go to the built-in auto attendant (at least I think this is right...I've never done it). We have a CICS (7.x) with a Call Pilot 100. CICS as configured is 8x16, with extensions...
  11. chirkware

    Move from Hunt Group to Call Center

    MICS 7.1 with CP150 3.1. Calls come in over PRI. We have a hunt group (x630) that goes to 6 collectors. I am in the process of replacing this hunt group with a call center, and have installed a Basic Call Center license on the CP150. I have started building a skillset for the collectors...
  12. chirkware

    Networked MICS and weird Answer DN behavior--Fixed

    These forums are great...I always get my problem fixed quick. This time, as I was describing the below situation, I figured out the problem. As the solution was not obvious, I decided to go ahead and send the description of the problem and the solution in hopes it helps others. SITUATION: Two...
  13. chirkware

    Set attendant of a phone to AA/Dial into an AA internally

    MICS 7.0 with Call Pilot 150. CP set with Primary UI as NVM. Here's what they want me to do: If a caller gets VM, & presses 0, they want the caller to wind up in the Auto Attendant so they can try another extension. Any way to make this happen? I think I'm basically asking if there is any...
  14. chirkware

    Routing DID's to AA on a MICS with a Call Pilot

    The System before this project started: MICS 7.1 with no analog lines. System is networked with another MICS via T1 (setup as PRI-A), and had no lines of its own (dialing 9 sent calls across the p2p T1 to the other MICS and out its analog line pool). Three digit extensions from 101-132...
  15. chirkware

    T7316e and Call Pilot with Norstar Meridian 8x24 DS?

    We are getting prepared to move some people into a new office space across the street. I just got a chance to look over the situation, and discovered what will hopefully be useful for us: The old tenants left behind a phone system. Here's what is hanging there: Meridian 8x24 DS 12X0 Expansion...
  16. chirkware

    M0X16 on far end of a fiber run

    8x32 MICS with one M0X16 added, connected via 6 port fiber board in the MICS. Version 7.0 software. We're getting ready to move some of our team members across the street to some newly leased space. I'm not sure how many team members will go over there, but I'm guessing at least 10 and...
  17. chirkware

    Dial a DN, but a different DN rings--why?

    I had a customer ask me to help them with some problems on an old Meridian system last night. I was able to get everything working to their satisfaction, but I left scratching my head on one thing. When dialing extension 31, which has a cordless phone connected to an ATA, the cordless phone...
  18. chirkware

    Jobs won't run after network admin account password changed

    OK, this should be easy... After changing our domain Administrator account password, backup jobs fail in Backup Exec 8.6. Obviously, BE is authenticating using the Administrator account, and just needs to know the new password. So...the million dollar question...Where do you set the...
  19. chirkware

    Hands free sets

    Easy question guys: What do you like to use for hands free on T7316E phones? I've got a few MICS and CICS systems I support with mostly these phones, and, until today, no one asked for hands free. I *assume* there's a specific solution for these phones since they have a jack for connecting a...
  20. chirkware

    Expanding number of extensions on MICS 8x32

    This should be simple enough. Just wanted to make sure I buy what I need and do it right the first time...I've been administering this system for over a year, but so far I've not added any hardware to the system itself. I have: MICS on version 7.0 software Two Caller ID Trunk Cartridges...

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