Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Wanet Telecoms Ltd on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  • Users: kd99
  • Content: Threads
  • Order by date
  1. kd99

    CM R6 Elite SIP Integration to Experience Portal

    Hello All We are researching the SIP integration between Communication Manager R6 and Avaya Experience Portal. CM would be the first destination for the call and then hand off to AAEP. Since we are using SIP integration between the 2 what are the Vector programming options available to hand the...
  2. kd99

    Symposium 5.0 connecting to MPS 500 IVR

    We are in progress of adding an IVR MPS 500 to our Symposium 5.0 (no CCT) and PBX Succession 5.0. Calls will first enter our Symposium and then be routed to the IVR. We want to use the Queue to Skillset ivr_sk within the scripting in order to maintain greater call control. What I'm trying to...
  3. kd99

    CC6 Compatible with Witness/BluePumpkin DE3.3

    Planning to upgrade to CC6 but have an old version of Witness/Blue Pumpkin workforce management software DE 3.3 with Real Time Adherence. Does anyone know if there are any compatibility issues with this configuration? SCCS 5.0 and BP 3.3 currently work fine.
  4. kd99

    DN Out Number - Agent RTD Web Client 4.5

    Our DN Out Number Dialed on the Web Client 4.5 Agent Real time display is showing the DFDN of the CDN instead of the actual CDN number. For example, the agent presses his DN Key and dials CDN 2000. The agent real time display fields show: Incalls = Busy, DN Out = Active, DN Out Number = 3000...
  5. kd99

    CP Shutdown impact on Symposium

    Our environment has Symposium 5.0 with Call Pilot 2.02 providing access link messaging. We have shutdown SCCS several times without having to touch the CP and the access link is unaffected. Just wondering if the reverse is true. If Call Pilot is shut down will the Symposium need to be restarted...
  6. kd99

    Desktop User Password Expiration

    Recently upgraded to SCCS 5.0 and started to have issues with desktop users on the "thick" client. Several instances where desktop ids become locked out. I reset the password, re-enable the account but everytime the user tries to log in the error "can not connect to server" appears. However...
  7. kd99

    Master Script Changes

    Has anyone activated changes within the Master Script while calls are being offered and had the Symposium Server "hang" - thus requiring a reboot? Just wondering what the best practice is for activating changes to the Master Script in Symposium 5.0? thanks

Part and Inventory Search

Back
Top