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Got a weird request from an old client: They have two lines (main and roll over line) and an old answering machine on the main line and the client wants people to get a busy signal if the answering machine is taking a message rather than rolling down to line 2. Is there any way in a Norstar to...

I'm convinced this is a carrier issue but need to get some ideas just in case. Set up is that the carrier is providing a Cisco router with copper handoff lines. The lines are going into the MICS and on every phone are all ten lines. The end users hit a line not in use which gives them direct...

I've looked through every manual I can find online but can't find the answer to this. I have one extension on a system that the customer would like to have ring 10-12 times before voicemail picks up BUT would like all the other phones to answer after 4 rings. What I can do is change ALL the...

I've got a used Cisco 877 I got but I can't get into it at all. I did a factory reset by plugging it in and within 5 seconds pressing and holding the 'reset' button. I hooked up to it with a Cisco Console cable using putting (9600 8N1) but all I'm getting is garbage out of it even during...

I have a client who is asking if we can set up a BCM 400 to email an address when the PRI goes down on the site. I've looked around and asked a lot of people and can't find any reference to doing this and everyone I've talked to have said you can't do it. Has anyone ever looked into this or...

I have to upgrade an Option 11 to 5.0 and have been looking for input from people who have done it as far as problems to keep an eye out for and for 'step-by-step' directions on doing the upgrade. Thanks!

Have a BCM 400 that someone was working on and now the AA will not pick up, f-981, 985, etc. all give back a message: "No Resource" I checked everything I could find in the system: Services are all running as they should. (tried stopping and restarting them to no effect) All the line...

Have a BCM 400 that someone was working on and now the AA will not pick up, f-981, 985, etc. all give back a message: "No Resource" I checked everything I could find in the system: Services are all running as they should. (tried stopping and restarting them) All the line settings and other...

I installed a Nortel Cordless phone at a clients (a Norstar CICS System) and I've gotten the strangest problems. I get massive static over the lines, an occational clicking that sounds like when you have your cell phone next to a radio and just before it rings you hear a clicking on the radio...

I've got to go to a client tomorrow who we installed a Norstar for and she has a weird issue. For some reason they can't hear the caller well but the caller can hear them fine all the time. I've had them call me and I can hear them great but they say they can hardly hear me even when turning...