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  1. Leed

    TRANSFERRING CALLS - LOSS OF VOLUME - MERLIN LEGEND

    What would cause loss of volume on a transferred call? Here's the problem: Customers seeking tech support call an 800 number that lands in Stamford CT. Staff in Stamford sometimes transfer the call to the Sunnyvale, CA office. Staff in the Sunnyvale office are left with the original caller...

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