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  • Users: fondog
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  1. fondog

    Secondary D-channel 'Service Messaging'

    Hello all, Our vendor Verizon has advised that our secondary D-channel keeps going into 'out-of-service' state because we do not have 'service messaging' turned on in the switch. These are not new circuits and have been in service for 3 years with no changes and teh problem just started to...
  2. fondog

    LSP/ESS won't register to Primary

    We have 4 LSP's and 1 ESS that register back to seconday ESS (8500) not Primary (8730 CM5.2) after a failover test. We have confirmed in the MGC list for all 5 servers (4-8300's and 1-8510) the Primary IP address in line 1 with Secondary ESS in line 2, but they still register back to secondary...
  3. fondog

    Service Observe Problem

    We are using CM 3.1.2 with an 8720 server in 1 location and 8500 server in remote location as ESS. When a Supervisor located in Main(8720) uses SO feature to observe an agent located in remote ESS(8500) the call will sporadically go silent after the agent places the caller on hold and won't...
  4. fondog

    What am I missing?

    We are trying to send a broadcast message but it isn't working. I have set up x4900 in MSS as Broadcast extension, created ELA 4398 with all subscribers in list, added x4900 in pbx as station w/cover to vm on 1 ring, and created mailbox 4900 in MAS with COS 8. We can call 4900, record a...
  5. fondog

    "normal access to mailbox not available"

    I keep getting this greeting, "I'm sorry normal access to your mailbox is not availble, to review messages left by callers press 1, to disconnect press *" immediately after I input my password. This is happening only on this one mailbox no matter how mnany times I delete it and re-establish it...
  6. fondog

    Audix timestamp on messages off by one hour

    I have confirmed that the G3r v11 PBX time is correct and that the Unix time in Audix Map 40 is correct, however, messages are being timestamped one hour different from switch time. I have also re-booted Audix, but timestamp is still an issue. Can anyone give me any clue as to why this is...
  7. fondog

    CM 4.0 Programming Question

    We use ASA to program CM4.0 in NJ and FL and I have been advised that if I make a change to my ESS (ch aar digit x11) from min 3, max 3 to min 3 max 28 it will not affect the Main switch only my ESS locally. The problem I have is that callers are constantly dialing 911 when trying to access our...
  8. fondog

    AVP lost greetings

    I have an AVP connected to a Merlin Legend and it seems to have lost the greetings and messages after a power surge last week. When you dial an extension, AVP answers and asks for extension #, then password. After inputting password, goes to silence for about 15 to 15 seconds, then repeats the...
  9. fondog

    Introducing Caller to transfer Supervisor/Agent

    We have a requirement to "introduce" a caller to a second agent or supervisor when additional help or suport is needed and I have tried using Conference and Drop, Conference and Release, and plain old Transfer with no success. We are on an 8700 with Communciations Manager 3.1.2 and CMS. Any...
  10. fondog

    Delete "unheard" new messages

    We have a user that would like to delete a message that he has heard half way through and had to hang up on and doesn't want to relisten to the entire thing again. We have tried all options and can only get it to work after we have heard the entire message again. Anyone know of a way around this?
  11. fondog

    SMDR-station to station recording

    We have a call accounting system (CallWhere) and a Prologix G3si v11 and need to record station to staion calls on all DID numbers. I have checked the CDR set up and we are set up to record expanded on the primary output. Is there something I am missing or does the G3si not record this type of...
  12. fondog

    International Calling

    Good morning all: Have a situation where we could dial a number internationaly fine but now getting the following denial event 1643: Off-hook dialing time out D1=0x71 D2=0xac. Have checked the route pattern and ars analysis and all looks ok. Any ideas?
  13. fondog

    r7 Back/Restore vs Remote Access

    We have been advised by our vendor that you do not need a remote access card if you are using green backup/restore card to do remote programming. We have tried it (with both cards andit only work with Remote Access card) and it doesn't work and we can't make it work. Any thoughts other than we...

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