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Hi, Currently we use a software by Amcom for our Doc's answering service. We are getting rid of the service and are looking for a low cost alternative to amcom. something that will keep a data base of Doc's or other numbers and info that an operator can retrieve from a PC to know how to take...

I am a Opt. 81 guy and recently inherited a CICS with a call pilot 100. I have a user that wants to give callers to his VM the option to hit a number and transfer to his cell. The only thing I have found is to forward to an ext. not a number. When I try to enter more that 4 numbers, It tells me...

Hi, Great Forum here I have certainly learned alot. My question if I may ask is: I have inherited the PBX room here at the hospital and My back ground in in Network infrastructure and PC hardware. I have been to Dalllas for the Merdian 1 fam class and the basic admin class. The moeny is ther for...

hi all, I have a 2250 here that will not come out of busy. checked everything, replaced the console, the DB25-anphenol connector,nothing has help thus far. I checked the TN's both of them they are both showing Idle. any ideas? when trying a different console I sitll could not get out of busy.

I have inherited a AT&T partner system. It has 2 partner 400 cards and 2 partner II 206 cards. Sorry I may have them backwards. Anyhow I had an original problem of an extension with bad static. I found out from Avaya that I could move the set to the next port but programing will not move with...

Ok this may be a long one but here it goes, I have a user with 2616 on key 0 he has a internal dn of 5251 and on key 1 is CFW 4 4804 and key 2 is 4804( which is a DID). his setup is as follows 5251 is his busines DN without VM(dont ask why) and 4804 is his "private" DID line and it...

Hi all, I am a new M1 81c admin and have jsut found out today that I am supposed to be supporting an AT&T partner system. I have no clue about this system what so ever. I had a user call up today and state that one of the extensions had static.(ext 17) so I went to the switch and found that by...

I really don't want to bother the group with what other might find "TRIVIAL" questions, so I was wondering other than MERL or NTP's is there anywhere I can look for normal Day to Day MAC newbie questions? Such as my new one today: I have a user with a 2616 on his desk with a primary...

Well like alot of people I have been given the great roll of the M1 admin for 1 81c and 2 11c's however I am moving along slowly. I have stumbled on to 2 qustions this afternoon.. 1)how could one associate a POTS line to a DN? like have a number 555-2222 and attach it to the DN of 2323? 2) If...