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What am I missing? Here is the scenario... ARS Dig Dialed = 91 + 10 Route List 1 1. SIP Peer1 2. SIP Peer2 3. SIP Peer3 4. SIP Peer4 5. TDM Trunk Group1 (PRIs) We lost power to the SIP MBG which takes down all 4 SIP peers. This should have still left the PRIs as a viable destination but...

We are based in Santa Barbara, California with teleworkers scattered all around the world. We have 1 user in Amsterdam who has been using the same Teleworker phone for a few years now without any issues. Last month, his ISP (German Telekom) switched him over to IPv6 and now his phone no longer...

We are slowly migrating from a CS1000 to a Cisco UCM platform and currently have everything passing through the Nortel and then redirected to the CUCM using DSCs pointed to QSIG trunks between the two. The only person left on the Nortel is the operator. My question is, if I have NIT1 (Customer...

I have an Interalia XMU+ IVR with enhanced Hybrid analog cards currently running of a Nortel Meridian connected to standard 500 (analog) ports. I am trying to move this over to our new Cisco UC platform's VG224 gateways but am unable to get the IVR to recognize calls coming in. Does anyone have...

We have a CS1000 (5.5) and a Cisco CCM connected together via tie lines and are slowly migrating users from the Nortel to the Cisco. My question is what would be the best way to move the operators over to the new system and make sure that callers who zero out of any menus or receive redirect to...

Is it possible to route all calls that begin with *8 to another system connected via PRI trunks? I am currently using DSCs for several numbers that I am routing to this other system via RLI 21 and would like to do the same with any numbers that match *8XXXXX. The * needs to pass to the other...

We are currently running CallPilot 5.00 on a large CS1000 rel 5.5 and are trying to migrate just the voicemail piece to Cisco Unity leaving CallPilot applications running for our small call center needs at the moment. My question is what do I need to be careful of and what do I need to change to...

I am quite new to CUCME and we are still trying to get our first site set up per users wishes. We came from a Nortel Meridian and the users have had multiple lines on their phones for years (Their extensions plus the extensions of others in their dept.) which they would "cover" as needed. We are...

Preface: My group has little exposure to the Nortel BCM platform (Most of our systems are M1 or Avaya) and in the 3 years I have been here this is the first time I have even had to look at a phone on it. The problem: I have received a request from one of our remote sites on a BCM system to set...

We have a 24 port IVR set up 24 "500" lines with each line set to hunt to the next. All works well most of the time but lately we have had a few times throughout the day where all lines were busy but instead of presenting caller 25 with a busy signal, they get routed to the operator. The last...

Is there an easy way to get a count of add-on (KBA) modules there are on a system? I looked through LD 81 with no success so I thought I would look here... Thanks Dale

How would I go about identifying what IP addresses are programmed on a CS1000 Rel. 5.5? Not external devices such as callpilot or contact center but any devices with IP addresses actually in the PBX? I am trying to document every IP on the ELAN and have found that a ping or mac scans do not find...

Is it possible to have a delay between the time an agent comes out of Not Ready and a new ACD call is presented to them? Scenario: Agent takes a call from a site which has phone line down. They take the information from the caller and release the call. While still in "Break" delay they finish...

We have just started getting reports from various users and have confirmed that when dialing from their digital sets it sounds like the keys are sticking (extended DTMF tones intermittently). This occures when dialing internal/external, navigating internal voicemail or navigating menus outside...

Is there any way to tell remotely what speed the network ports are configured for on a 5330IP set? I am trying to determine the network AND PC port speeds. Dale

This may be a bit on the mudane side but can anyone tell me how to change the DES on an ELAN port? This is what I have... ELAN #: 016 DES: elan_16 ELAN #: 017 DES: ELAN_17 I want to rename them for easy ID to Symposium and CallPilot Thanks Dale

I have looked all over and everything I find is a broken or unresponsive link. I am trying to find release and EOL dates for several Meridian 1 and BCM systems we have scattered around the country. Is there a current valid place to find this info on-line? What we have: Nortel Option 11...

I have an IVR with >100 analog lines on it which we use for multiple applications. Each application has a dedicated set of lines (as little as 2 and as many as 48). I am attempting to set these lines up in hunt groups but do not appear to be having any luck. I have not used GROUP HUNT on the...

I have an IVR with >100 analog lines on it which we use for multiple applications. Each application has a dedicated set of lines (as little as 2 and as many as 48) which are currently set up to hunt in a linear fashion to the next line when busy. My question is, is this the best configuration or...

We have a situation which appears to have Verizon Local stumped.... We have two business POTS lines at a new store location that were installed about 6-8 weeks ago. These lines have nothing special on them and are both picked to Verizon LD (222). It appears that since day 1 they have worked fine...