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  • Users: audra87
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  1. audra87

    ASA and CMS emulator

    hi, i'm trying to setup CMS emulator on ASA so I can run monthly backups it's coming up all goofy and won't let me login as root can someone tell me what i'm doing incorrectly? thanks instead of giving login prompt i'm getting SSH-2.0-SUN_SSH_1.1.3
  2. audra87

    Using ec500 to record phone calls

    hi, hoping someone can help me. We have Avaya 8730 and want to use ec500 and cell phones that need to record calls between field rep and patient. We use Onvicord recording system. We have a recorded DID setup and tested that it is recording. I changed the off pbx station mapping and put the...
  3. audra87

    Sharing one 4621SW phone with multiple users

    We have a group of people that come into the office on occasion and use a hot desk area. When they log the current user out of the phone (6655) and login with their extension (6649), any calls that are made to x6655 (which is now logged out) receives a busy signal. Is there a better way we can...
  4. audra87

    Removing canned messages from Modular Messaging system

    Hi, hoping someone can help me with the following. We have numerous clients that we set mailbox numbers up for. We have one that has been setup in Spanish. Personal greeting has been recorded in Spanish. AFTER the greeting, the canned message plays 'at the tone, please record your...
  5. audra87

    Avaya 9600 IP phones MESSAGE button

    Hi, i was having issues with one of our users pressing the message button on phone and going directly to her greeting (to leave her a message) instead of allowing her to listen to her messages. so i looked at the FAC that was on display and saw it was the Auto Alternate Routing code in front of...
  6. audra87

    Recording calls on Avaya 6400 phone

    Hi, i know i used to use a feature that you could add to phone and record a call. Can anyone tell me what feature this is? Thanks
  7. audra87

    TTY Services

    We are deciding whether to go with ATT Enterprise Relay Services or purchasing a device that can be handled by us on sight. Does anyone have suggestions or experisnce with this?
  8. audra87

    Modular Messaging System Prompt

    Hope someone can help me. When people leave a message, the system prompt give the incorrect time (one hour behind) HOWEVER, when i go in and look at the time and date on server, it is correct. Any thoughts?
  9. audra87

    SYSTEM AUX 0

    Can someone tell me what time should be logged against this aux work code? i was under the impression that when an agent logs in they automatically go to system aux 0 Would there be any other reason for this time to be so high on some agents? thanks
  10. audra87

    CMS Calls in Queue

    We have a call center with multiple skills added to one group. I have all vectors set up the same and all skill levels for the agents the same. I continue to have one of the skills keep a call in queue (today for 34 minutes) while the other skills are receiving calls properly. Every time the...
  11. audra87

    Hosted Switch

    Can anyone shed some information on hosted swtich? My boss attended a meeting and someone told her they save big $$$ monthly using hosted swtich. Any information would be very helpful
  12. audra87

    TASK Reporting System

    Does anyone have information on TASK system? We are looking into replacing CMS and this was a suggestion. Cannot find anyone who uses and would like some pros/cons Also, does anyone know if CMS will be supported in the future? We've been told that IQ was supposed to replace. thanks for any...
  13. audra87

    System logging IP agents out of Avaya 8730

    Hi We have 2 seperate call centers, both using same recording app, (Onvisourse) some tap nic and some AES We are working with IP phones (4621)and AES / It seems when the recoding stops working in the IP phones (for whatever reason) the agent is automatically logged out of the system. this only...
  14. audra87

    Recording Announcement

    Hi, I have a new remote G450 with announcement board. Added announcment, but when i try to access with FAC, it gives me wave off. I have console permissions on the phone i'm using. Any suggestions? I have no issues on the the other switch.
  15. audra87

    Calling out locally over one trunk group

    hi, after 4 years of local calls routing this way, we are not able to dial today. looking at the route patterns and partitioning tables, but can't see where anything has been changed to cause errors. any ideas on the information below? thanks 15:41:02 tone-receiver 01B0108 cid...
  16. audra87

    Caller ID Question

    we are making outbound calls for a particular client who wants their number appearing when dialed. That has been completed but when testing, i get "Unknown Name" and the number. Anyway to have the unknown name removed so people only see number on display? thanks
  17. audra87

    Color Code Agent Reports

    hi, I'm being asked to run reports in AVAYA CMS v12 that will color code the agents in groups. we have many programs and they want to be able to see a group according to color. I have all set up in seperate agent groups but we need to monitor ALL agents daily. Any suggestions. thanks
  18. audra87

    Reports for Outbound calls

    We have a large call center that did mostly inbound programs. CMS works fine for reports. we are getting big into outbound and need to run reports on those as well. Any suggestions as to what we could pruchase? (cheap!!)and still use CMS? We have an Avaya S8710
  19. audra87

    Routing to Vector

    A caller dials a toll free number and is prompted to press one digit for a department. Press 1,2,3 and 6 routes off site from the client to our facility. I have had the same treatments in place for a year, starting with time of day, and routing to skill. Now, when the caller is routed to us...
  20. audra87

    T1 Out of Service Plan

    We had outage on our local lines (2 T1s) for most of the day yesterday and this morning. we have several other trunks for admin, toll free etc. Would there be a way that i could have a backup plan to automatically route traffic form the down T to another? We have 8 other T1's used for other...

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