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Hello. Hope you are doing well. I have experience with Avaya and Nortel but now work at a place that has a NEC SV9100. I have the MAN and SA level accounts. Most of it seems pretty straight forward. PBX contains: SV9100 GCD-CP10 Single Line Int GCD-4LCF VM/App Server GCD-VM00 Application...

Hello. Hope you are doing well. Our customer care team is about to get T-Mobile phones with Movius business lines. I am wondering if this scenario is possible: Call reaches Sue in customer care. Call forwards on no answer to her cell phone. Sue answers. During the call she needs to transfer...

Hello. Hope you are doing well. Trying to analyze helpdesk tickets based on keywords such as "install" I want to get a count of how many tickets involve user needing to install something Example: Keyword: install Need to count the records where "install" is in the description but not...

Hello. Hope you are doing well. We recently redirected our 3702 APs to a new WLC. They were connected to a CT5508. Now they are on a CT8510. Everything seems to be working fine except for Wireless IPT phones Model 7921 Using WPA2 Enterprise Short Issue description: 1. Intermittently...

Aura SMGR 6.3 MM 5.2 So my problems started when the vm began ringing busy List trace sta shows denial event 1192 Googled that Rebooted MSS and MAS1, MAS2...it was time No resolution Got into the Sysmgr and tried to reboot the Session Mgr System said it could not reboot Session Mgr because it...

Hello, Hope you had a great weekend. Equipment: S8800 w/ CM 6.0 Modular Messaging 5.2 (MSS and dual MAS) Calls to ext 4051 and 6473 need to go to the same mailbox at subscriber 4051. So I added 6473 as a Secondary Extension to Subscriber 4051. System said changes were successful. I verified...

H.323 trunk between Avaya S8300 and Cisco CM 9.12 Calls from Avaya to Cisco work Calls from Cisco to Avaya work...unless the extension on the Avaya side does not pickup. When call is routed to Hunt 99 for VM the call fails. List trace tac shows: calling name and number properly grabs trk grp...

Hello. Hope you are doing well. Phone Gear Involved: S8300, R014x.00.0.730.5 Located in Bogota, Colombia IP Trunks available: 3 Trying to connect to Cisco CM 9.12 Located in Memphis, TN Current situation: From a Cisco phone I dial [#] [site code] [extension] Example #1174 2580 And I get...

Hello. Hope you are doing well. S8300, R014x.00.0.730.5 Located in Bogota, Colombia IP Trunks available: 3 Trying to connect to Cisco CM 9x Located in Memphis, TN AAR built Route Pattern built Trunk Group and Signal Group built Have H.323 built to Memphis Sub, Memphis Pub and another...

S8800 w CM6.0 Modular Messaging 5.2 Currently users dial ext 4300 or the full DID for ext 4300 to reach voice mail. Company splitting into two entities. Company A keeping the phone system. Company B getting new phone system but taking the majority of DIDs to a new PRI...including 4300. So, I...

Hello. Needing help fixing the 2nd operator phone. Direct Line Operators : 200 218 PRI Circuit with 10 DID numbers 218 used to ring the same time 200 does. Customer recently acquired another company. Forwarded their main number to ring on a DID, ext 207. They don't have 218 as a...

Merlin Magix system DID range xxx-xxx-x200 thru x212 My experience with Magix is limited. Much more Partner, S8800, Prologix, IP Office Using WinSPM to program. Theu have no console phone. Customer has 2 phones at the front desk used as operators. Ext 200 amd 218. They bought another...

Avaya Aura S8800 CM 6.0 Currently our LAN is all on one VLAN. Not my idea, I've been pushing for segmentation for 10 years. We got bought by another company and now we are finally going to segment the LAN. So...moving all the voice equipment to its own VLAN. Not changing the IP addresses of...

My company has an Avaya S8800 PBX with CM 6.0. We are adding a new site that will have only IP phones...no gateway or other actual phone system equipment. Phones run over a 250 mb fiber connection back to the pbx. Only problem is that if a user at the new site calls 911 then the address that...

Hello. I am in uncharted territory when it comes to Lotus Notes so please bear with me. I do VBA programming in Access but it all pertains to data within that Access database. In a particular database called WATS, I track every event that happens with company wireless devices. User loses a...

Hello. I am in uncharted territory when it comes to Lotus Notes so please bear with me. I do plenty of VBA programming in Access but it all pertains to data within that Access database. In a particular database called WATS, I track every event that happens with company wireless devices. User...

I can't seem to get this one to work. I have looked all over the web, found many examples but can't get the syntax right for some reason. Please help. When I click a button on a particular form, VBA code runs to update several fields on the table behind the form (tblComm). Private Sub...

CM 6.0 S8800 9608 Desk phones aliased as 9630 as recommended by Avaya I have the following buttons set up: Call-appr Call-appr Call-appr Directory Next Call-display 5 Busy indicators For some reason when I set the screen display to Half Screen the right column of buttons are blank. I have to...

I thought this would be simple but I'm slightly stumped. My company was recently bought and I am integrating the phone system to do AAR dialing to other sites. My phone system uses 1400-1499 for DID extensions The parent company uses location code + ext for dialing between sites. Some of the...

My company split into two different companies but they are still in the same building and still using the same phone system. Phone System S8800 CM 6.0 Mod Messaging 5.1 (MSS, MAS1, MAS2) Session Mgr System Mgr Company A is staying on the 10.5 range Company B is now using 172.168 range for...