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Other than replacing the processor w/ the Magix style, is it possible to convert the existing Legend R3.1 translations to Magix R4.0? Never attempted this big of a release jump and not sure it will convert correctly.

Working on an S8700 server (duplicated) running CM 2.2.0. All was well until the server room A/C died over the weekend and everything overheated. I cleared the alarms for the high temp and both servers are running alarm free. Problem is when I click on Temp/Voltage from the webbrowser, one of...

Having an issue w/ a Merlin Messaging not disconnecting calls on 3 copper trunks. I have them set to LS-Disconnect YES in the switch, and the ports are rotary enabled (which shouldn't matter for this). Verizon has disconnect set on their lines. If they test at the Demarc, the calls disconnect...

CM 5.1.2.416.4 on S8730 Duplicated Servers w/ G650's and 2 PN's Have a weird issue that I've never seen before and hoping someone can shed some light on. User at analog ext. calls outbound to her house (local call) and gets their answering machine. Leaves a message as normal. This machine...

Trying to help a customer work around some coverage issues and want to see if this idea will work or not. The idea is to have calls to a particular group ring to another ext., problem is that ext. is already part of another calling group and we all know you cannot be a member of 2 calling...

Looking at replacing the MFB on a customers Definity Audix R 3.2. When I dial into the SWITCH, in list con all, it shows this circuit pack as a TN566 V7, but when I dial into the AUDIX itself, it shows as a TN567 V7. How is this possible? Wouldn't the card type be the same in both reports, or...

System is a G3siV8. I am trying to figure out a transfer issue they are experiencing involving a Transtalk 9031DCP. What is happening is this: Call rings to the Transtalk and is answered. The caller needs to be transfered to another one of their locations. If the person on the Transtalk...

Thinking outloud here while working on a G3rV8. Customer is saying they are getting static on inbound/outbound calls, station-to-station, and also on VM messages on this entire switch. This is part of a large network of Definity switches and none of the others have this issue. The only alarms...

Having an issue getting ext. 1054 to pick up calls from a calling group that are in queue. This is the group supervisor's extension (MLX-28D). A call rings into CG 2001. If nobody is logged into the group as available including the super, it gets placed in queue and the overhead strobe...

Working on a Merlin Magix R4 w/ Merlin Messaging R2.5. The issue is that the voicemail is not playing the night greeting when the switch is in nights. It plays the day greeting no matter what the status of the night button is. I verified that the AA's are set to follow switch-mode to make...

Here's my scenario: Customer wants calls to exts. to be forwarded to an outside number if they are not answered in x amount of rings. I can accomplish this using the DCF setting. What I don't know is this: Using a system phone, if that user is currently on a call and a second call comes in...

I am almost 100% positive this is a provider issue, but would like to verify if my thoughts are correct. They have a Legend R7 V9 using PRI, w/ Intuity Audix and a very strange call flow setup since there are 3 companies using this system. Calls to xxx-4900 ring to Call Group 204 (which is...

Working with a Definity CSI R9 and trying to change the Prod. ID to something unique so we can monitor this switch. Normally I can change this using the dadmin login, but cannot change it on this one. The init login has ASG (as usual), and the craft login cannot change it either. Does...

Working w/ a Legend R6.1 and Intuity Audix R4. The recurring issue that I have been fighting is that for whatever reason, ext. 464 does NOT get a MWI when a message is left. This is an analog extension (8110 phone). What I have tried so far... Replaced phone Deleted and re-added subscriber...

Working on a Merlin Legend R6 that is networked to a Definity with both system using Intuity Audix as thier VM source. My goal was to get an AA setup for the Legend site. I have this working to a point. I can call the MLN of the Legend and I get the AA and all is well. Works like it should...

Working on an intl calling issue on a Legend R6.1. Customer went from a plain T-1 from AT&T to a PRI provided from Nuvox via a VoxIP circuit. Everything works fine except certain intl calls. They can dial 14 digit numbers using the 011 prefix no problem, but when they try to call a customer...

I've been troubleshooting a paging issue on a Merlin Legend R7, and can't find the reason for this one. This is in a school setting, so the oper. can choose to use the overhead speaker in just one classroom, or the entire school. Overhead paging trunk is 811. Operator presses the "Loudspeaker...

Working with a Definity G3si V12 and am trying to figure out why 2 phones in this switch are dying for a bit, then magically come back to life. Customer says that they phone goes completly dead, no lights, dial tone, nada. Then after a while they are working again. They are on 2 totally...

Working on some changes to a Merlin Legend R7 and the customer would like to have a DID added to their system that when called, it shows up on the Operator's console w/ a specific name (let's say "Avaya", for example) so they know which greeting to speak when answering the call. This is coming...

Customer has a Merlin Magix w/ Merlin Messaging R2.5. Has been installed and running for about a month and this is the second time I've been called regarding this issue. It seems that for whatever reason, the Day AA1 greeting that they record disappears and it reverts back to a test greeting...