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Hi I`m trying to enter to PDT for recovering a Meridian password, but when I enter Ctrl + PDT the PBX doesn´t understand this command, I think the PBX is an option 11E because It has a CPU/Conf card, the option 11E just came with release 20, I dont If there another way to enter in PDT or Am I...

I`ve got a CP 2.0 and I want to implement an option to allow external callers to be routed to an external number, Meridian Mail has an option in Voice service administration called CL (calling number) that can dial a external number, I dont know if the CP has this option? I was seeing in the...

I´ve got a CP 4.0, And I configured Desktop messaging with outlook, I just can receive fax and voice messages on outlook, But I cannot send them. the customer has a private domain (without .com), The FQDN and the whole CP server name are the same. The mailboxes are as follow...

Hi I´ve got a BCM 400 Release 3.6 with Professional Call Center and 8 skillset programmed, All the reports were working fine but now when I try to generate the Abandoned Call Report for any skillset or If I try to generate any other report including all the skillsets at the same time the...

I'm trying to setup fax on desktop for a CP 4.0, The guide Meridian 1 & CP Server Configuration tells me that users can who have fax capabilities can have one DN that serves as both their regular extension number and their fax number. The user’s phone must be forwarded to the Multimedia...

I´m trying to implement desktop with Outlook (2000 or 2003) on CP 4.0, But It doesn´t work, I´m following the Desktop Messaging and My CallPilot Installation and Administration Guides: a. First determine the CallPilot server FQDN (I´m using the default CP name: callpilot) b. To define the...

I´ve got an option 11c with 3 DTI2 cards and after a power outage I can´t enable de CC: DTI2 LOOP 1 - ENBL REF CLK: DSBL SERVICE RESTORE: YES ALARM STATUS: ACCEPTABLE DTI2 LOOP 8 - ENBL REF CLK: DSBL SERVICE RESTORE: YES ALARM STATUS: ACCEPTABLE DTI2 LOOP 9 - ENBL REF CLK: DSBL SERVICE...

I´m installing a CP 4.0 and I want desktop features on Outlook 2003, The format for the CP account it´s: 16138887002@voiceuser.callpilot.com VPIM network shortcut + mailbox number@CallPilot user + identifier+ CallPilot server FQDN But I dont use domain on my nertwotk And I didn`t add the VPIM...

I'm installing 2 E1 Cards, one for outgoing calls and the other incoming calls, I need to know the steps for programming the cards, Both cards have to configure to wor wirh R2 protocol (How Do O configure the ABCD line signaling table and the R2/MFC register singnaling)

I´ve got a CallPilot 201i release 4.0, When I call direct to an ext. and This ext. does,t answer the call goes to the mail box ext, but When I ask to be transfered to ext. and If This ext. doesnt answer the call never reach the callPilot (the call is release). Here is a trace: .trac 0 3999...

How Do I link an application (automatic Attendant) create in the application Builder with a SDN Table, for instance, If I want to have to different automatic attendant, each one should be link to a SDN table

Is It possible to programm a diffent ringing cadence or tone for external and internal calls

I`ve two 11c PBX release one 25.30 and the other 25.40, Both PBX have five shelves and heavy traffic, and both hang up and send the BUG5322 (Just the cards on the main cabinet work)