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  • Users: lexcruz
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  1. lexcruz

    Definity SAT Terminal Login

    Do anyone know what function key you hit after rebooting the Definity SAT Terminal? Function keys not labeled.
  2. lexcruz

    DS1 Slip detection

    Hello all, I have 3 questions. If you can help with any that would be great. 1. Does anyone know if it is ok to set slip detection to "yes" on the DS1 form without causing any interruption in the system? I want to make the change now instead of after hours. 2. Is it ok to change the primary...
  3. lexcruz

    Conferencing into Meet-Me conference

    Is it possible to make conference call on your Avaya phone AND then conference into a Meet-me conference active call? We tried to do this and when we hit conference the 2nd time to put everyone together, it wouldn't work. What is blocking this?
  4. lexcruz

    Caller ID number not showing

    Can anyone think of a reason why caller ID for our attendant console is not passing the incoming phone number to her display screen? On a list trace attendant, we see the name and phone number, but on her screen all she sees is a name AND the main telephone number to her office. All other...
  5. lexcruz

    Attendant console caller ID issue

    We installed a new PRI circuit and our attendant console phone is only seeing a city and state on incoming calls. Every other phone is able to see both the caller's name and their telephone number. Does anyone know what else I can check to make the attendant console see the right caller ID...
  6. lexcruz

    Intuity Audix (spelling of name)

    We have the option enabled where callers can spell the last name of the person they are trying to reach. When people are trying to reach our CEO, they are spelling his name wrong which is causing an employee in another department to get his calls. Do you know of any way in the Audix to add an...
  7. lexcruz

    8434D display screen - not showing full name on display

    We have noticed that when some employees call other stations with a display screen, some of their names get cut off. On the 8434D it is only showing about 15 to 16 characters. Do any of you know where this can be changed in the CM to make it show more characters? Thx
  8. lexcruz

    Route calls over a specific trunk

    Is there a way to route calls from a several stations over a specific CO-Trunk group? I don't want our fax machines to place calls over our SIP trunks, I want them to go out over our CO trunk group. Without making the employees do anything different, is there a way to send that traffic over a...
  9. lexcruz

    Bridged Appearance Rings

    Is there any way for a bridged appearance to have a ring that is different from the users station call appearance line ring?
  10. lexcruz

    Meet-Me Conference

    Is there a way to tell who is on the Meet-Me conference? Our system states that it is full, but we can't tell who is using it. When I do a status meet-me vdn xxxx, it does not show any ports as connected.
  11. lexcruz

    Coverage Path Help

    Do any of you know of a coverage path that can be created which will allow the caller to land in the voicemail box of the person that the call covered to? I have CM2.0 on an S8710 Ex. Jane Doe doesn't answer her phone. Cover path 10, goes to her assistant Mary. If Mary doesn't answer, she...
  12. lexcruz

    Avaya Speech Access

    We use UCC and Avaya Speech Access. When you call a user, the option is to press 1 to leave a message or press 2 to try to find that person. If you don't do anything, the call automatically tries to go the Reach Me number. We want the default to go to voicemail if the caller does not make a...
  13. lexcruz

    Agent Login

    Is there a way for an Administrator to busy out an agent that is logged in?
  14. lexcruz

    Avaya Speech Access

    It appears that the Avaya Speech Access has it's own built-in music to play when the "Reach-Me" feature is being used. The caller hears the same exact music every time. Do you know if there's a way to play the music on hold that we use for all of our regular calls?
  15. lexcruz

    IP Softphone Help

    I have an employee that works from home and connects to our network via Earthink and a VPN connection. I have 2 buildings that are tied together. When she places external calls or calls to her home office, she is able to be heard fine. When she calls our other building, she can hear the...
  16. lexcruz

    IP softphone problems hearing on internal calls

    We have an S8710 with CM 2.x and are using IP softphone with a Plantronics USB DSP headset. Our employee is working from home. When she makes an internal call - she can hear the person speaking but no one can here her. If she calls that same person by dialing their complete phone # - making an...

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