Search results for query: *

The far-end of an h.323 trunk group used the auto method to assign the first 31 members using sig group A then used the manual method to add the next 31 members using sig group B to make 62 member h.323 trunk group. The near-end of the h.323 trunk group is configured with all 62 members added...

None of the dialpad buttons or menu are working for a new install of One-X Agent 2.5.4 on a new Windows 7 64 bit laptop. The dialpad acts like it is only 2 dimensional instead of 3 dimensional. The voicemail button in the main One-X window is working and dials out when depressed. This is the...

One-X Agent 2.5 SP2 not beeping, ringing or playng zip tone for incoming calls. Calls won't ring through PC either. Active station ringing set to single. Sounds are not muted. Volumes are set to mid-range or higher. Incoming calls not ringing through PC external speaker either. Agents are...

I'm on CM 2.1, S8700s, MM2.0, CMSr3v9. After having Verizon setup 20 new DIDs to add to my existing 35 anyone receiving calls on DIDs 36 through 55 has either heard or had an inbound caller tell them that they could hear incoming fax call tones and other people on the line with them. Usually...

Description: When changing agents skills the system is allowing me to set up skills according to priority (i.e. set skill level to 2). All calls set as a level 1 as opposed to level 2 are to be answered first but the calls are being answered regardless of the set up. This is causing calls to...

We've successfully installed the MM client for Outlook on 30 users using a CD. On 2 users, one with a notebook and one with a PC, the installation began normally but quit with an error about the "media has changed". Has anyone seen this error? Thanks, Chris

I get a busy signal when I start to dial the first 3 digits after the area code of an LD number. The busy signal starts after the last digit, 6, is entered. If I use any other digit than 6 I don't get a busy signal. I have been told this is a new local exchange, 556, in the calling area code...

We're trying to run a restore from a previous backup tape in order to recover a login id and the reports associated with it. Before trying this we were advised to make a new cmsadm backup tape. We'd turned data collection off and changed from multiuser to singleuser to start with. We found...