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CM 6.3, 9611 phone Hopefully, this is a simple answer... I want to have a button on my phone that will direct a ringing call to voice mail. I have an ignore button, but that only silences the ringer. Then, since I use EC500, I also have to silence my cell phone. I know that IP Office shows...

IP500v2 Essential 9.1.0.437 to 9.1.3.0 I need to update the version on one of my systems remotely, but I can't remember if this affects service the whole time the process is running. I can't have the system down for the length of the upgrade during business hours. I was hoping to start the...

I am working on eliminating G650's from my system. Part of that is my announcement board. Is there a replacement for the old TN style announcement boards? Maybe a way to play announcements from another source?

We are pushing our G650s out in favor of IP phones. Has anyone found a solution to replace the 302 attendant consoles? We have 3 of these currently, and would like to phase them out, if possible. Thanks for any advice. Currently running CM 6.3

I have been searching this site looking for the answer that will solve my issue, but haven't found it yet, exactly. Running version 9.1, embedded voice mail Here is the ask: Call to main number (HG 298)--> ring extn 201 (3x) --> ring ext 202 (3x) --> ring ext 203 (3x), then start back at extn...

Does anyone have a Cisco ATA 186 working in H.323 mode with an analog phone attached? Looking to possibly use this for fax. I have dial tone, but can't make or receive calls. Wondering if someone could share the settings they used in the ATA. Thanks for any advice/assistance.

I'm new to the whole idea of agent logins and queuing calls to hunt groups. I think I have a handle on most of it, but having trouble currently. I have hunt group 1 with extension 1450. Agent 1005, which I login from my phone(ext 1469) using feature access code. When I dial 1005, it rings on...

I am trying to route calls from my CM thru Session Manager/SBC (inbound is working), but I am having issues with the URI, I believe. I can't figure out how to modify the domain for the outgoing call, as I assume it needs to be the IP address of our SIP provider. I have included a trace. Anyone...

I am new to the SBC/Session Manager systems, and trying to work out some minor issues. Currently having calls drop/retry after 30-45 seconds. Anyway, I'm wondering if having the SBC behind a firewall is an issue. Or, maybe the addressing scheme is an issue. Not sure. Currently, public IP natted...

I am trying to add my messaging system(Aura 6.3) to System Manager(Aura 6.3) for managing subscribers, but I cannot get the sync to work. When I view the log in Scheduler, the following appears: "LDAP: error code 48 - Inappropriate Authentication" Not sure what I am missing. Was hoping to...

I know the 4610/4620 is a really outdated phone, but unfortunately, I have quite a few on my network. I just started a new HTTP server for my phones today, using Windows 2012/IIS. I have the options 176/242 configured in DHCP. That all seems to be working fine. But, the 4600 phones are not able...

I have my phones getting DHCP from the data network...but I would like them to use a different default gateway than the data network. Is there something I can add to the option string to send a separate default gateway to the phones? Current string: MCIPADD=10.1.50.3, MCPPORT=1719...

Below I have the beginnings of two traces, calls into separate trunk groups; one PRI, and the other from my SBC (SIP). When I call into a number on the PRI trunk, the system sees my cell number in the EC500, and converts to my extension. I have not been successful in getting the SIP trunk to do...

CM6, G650 cabinets with IPSI for tone detection I have an suto attendant set up using vdns/vectors. Inbound calls are answered with announcement and options. I am getting complaints that calls are not going to the right extensions. For example, someone calling pressed 1, but the call routed as...

Can someone please explain to me why my switch is adding a 1 in front of the dialed number below? I am dialing 9724xxxxxxx but the system is changing to 1724xxxxxxx 14:10:48 TRACE STARTED 07/28/2016 CM Release String R016x.03.0.124.0 14:10:52 active station 1469 cid 0x277a 14:10:52...

I am trying to convert a .wav file to a usable auto attendant file using the LVM Utility...but having no success. I have a wave file that appears to be the correct format to convert, according to the LVM manual, but I keep getting an error message telling me to view output.log. But, that file...

How much of a pain is it to renumber cabinets? I have 8 G650 cabinets across my campus. Some wise guy with a higher pay grade decided to change all the building numbers. Not really a big deal, but I had the cabinets matching the building number before, for easier troubleshooting. If anyone has...

IPO 9 system Is there a way to make the phone speaker beep after a call is on hold for a period of time, kind of like reminder?

Should my SBC be natted thru a firewall, or on the internet?

Aura CM 6.3 Is there a way to view the contents of a backup file without restoring to the server? I want to look back at an old backup from 2 months ago and see how something specific was configured. Any ideas? Thanks! (I'm talking about .tar.gz files)