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Have a MICS 3.0 system with M series sets 4 sets start flashing on their own a couple times a day. This have heen going on for a while with 1 set, but now it is 4 1 is a M7324 with cap reception set, 1 is a M7208 and 2 are M7310 sets I have checked wiring swapped sets change cable pairs on a...

I have a BCM50 Rel 2.0 that the service mode for night service will not answer the main line on the set Customer has a PRI On main reception set I prograsmmed the service mode key In ring group 10 I added the voiceemail dn only I assigned the target line to ring group 10 When I press the...

Trying to setup backing up to a network folder on a Windows 2008 server and it does not work Full computer name: testts01.test.local Domain: test.local Shared drive for backups named backup user name: bcm50 IP address: 192.168.10.10 Network folder: \\testts01\backup User:test\bcm50 Password...

I have a Customer with MICS 7.0 and a PRI. The incoming PRI calls have noisy static on the lines. This is for incoming only, outgoing calls are ok. I have tried a different DTI card and the problem is still there I tried changing the 6 port combo card and the problem still exists I had the PRI...

I have a BCM50 Rel 3.0 and two IP 1140e sets located at a remote location. The internet provider is a cable provider. The IT deparment of another company has installed a VPN between sites, using Fortinet routers (I believe 50B routers). These sets work properly at the location where the BCM50...

I have a customer with a BCM50 Release 2.0 with a PRI. The customer external call forwards their sets to their cell phones when they are out of the office. Every once in a while the call forwarding stops working and the caller either gets a normal busy signal or a fast busy signal. The only way...

I have a customer with a CallPilot Release 3.1. We have activated basic call centre with 5 agents. On occasion a customer is stuck in the call centre ACD even though the agents are logged in and not ready is not actived, the caller stays in the ACD. The only way the agents can get the caller...

I have a customer with a CP150 rel 3.1. If I remove the power to reboot, the CP150 loses all of its programming, and goes back to default, which is 20 mailboxces only. I have to reload the keycodes, and restore the voicemail from a backup to get it back. Any suggestions what I can do so it...

I have a customer were the main reception set is station 304(T7315E). We programmed a answer DN key on station 318(T7316E) so the main calls can be answered if the receptionist is away at station 318. On occasion a internal caller calls station 304 and talks to the receptionist, and then wants...

When I try to backup a customer CallPilot 100 Release 2.0 with the BRU tool, the backup stops about halfway through the backup, and you can only cancel the backup and reboot the CallPilot. I have no problem backing up on any other version of software. I have a few customers with this 2.0 version...

I have a customer who uses a CICS and a Callpilot 100. All calls are answered by the auto attendant. On occasion when a called presses 224 instead of the call going to 224 it goes to 223, this happens with other stations as well. The call forward no answer and busy station programming has...

I have a customer who has a MICS 7.0 with a CP150 rel 3.0. The customer currently has a problem where if you make a internal call to another station that has a mailbox, after 4 rings it forward no answers to the voicemail. But the person who is calling the other station received a message of...

Is it possible to transfer a caller from one custom call routing tree to another by having the caller press a digit. Thus transfer from CCR Tree 1, to CCR tree 2

I have been trying to access the programming of this system, since the previous telecommunication company no longer want to assist the customer. Other than doing a cold restart, is there any way to find out what the system password is so we can change system programming. Thanks for your assistance