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Here is the scenario, On a call from the Call Appearance a=, receive a call which comes on Call Appearance b=, answer the new call by pressing the b= button (the caller on a= is automatically placed on hold). Transfer the call and when the user presses the soft button "Complete", it...

IPO Server Edition R11.1 SP2. Have a few Groups without any Night or Out of Service configured that seem to randomly go into Night Service mode. I verified no Set Hunt Group Night Service buttons assigned on any users and disabled the *20*N short code feature. There isn't any Call Flow action...

Using an IP500v2 R11.0 as the file server. Using J179 phones remotely through an R8.1 ASBCE. I am preparing for a migration/upgrade to Server Edition R11.1 and was wanting to update phone firmware ahead of time to keep down time to a minimum during the cutover. Uploaded new J100Sugrade.txt...

I have an IP500v2, Application Server on VMWare Host, and a Portwell SBC. I see on other threads people using GoDaddy. My questions are: Will I need 3 separate standard SSL Certificates, one for each device? Or, will a single UCC/SAN SSL work on all three devices? Curious if anyone else has...

I know the two stage upgrade process for the Server Edition, but can you upgrade an IP500v2 directly from R10.1 to 11.1 without upgrading to R11.0.4SP4 first? Naturally I will have the appropriate license first. Thanks in advance.

Where there a way to have end user voicemail boxes automatically change from Greeting 1 to Greeting 2 based on a timer. Customer would like all callers to hear Greeting 2 within ext/user mailboxes on the weekends and Greeting 1 on the Weekdays. It is an IPO R8 with VMPRO set to Intuity Mode...

Have a Merlin Legend R7.0v10 on a CKE5 processor and a MLM007 six port voicemail. Having issues with the auto attendant not always transfering calls properly. Most of the time it works however sometimes it will transfer back to the operator with the VM Return message. They have 7 loop-start...

I am about to try to link two IP500V2 systems together with VoIP Phones across a MPLS circuit, I know this is a Definity/Communication Forum, but the concept using 9620 phones would be the same. Site 1: Data VLAN 1 for PC's using 10.1.1.x network and Voice VLAN100 using 10.1.100.x with both...

I am about to try to link two IP500V2 systems together with VoIP Phones across a MPLS circuit Site 1: Data VLAN 1 for PC's using 10.1.1.x network and Voice VLAN100 using 10.1.100.x with both using subnet 255.255.0.0 and default gateway 10.1.1.1 Site 2: Data VLAN 1 for PC's using 10.2.1.x...

Is possible to backup a gateway's announcment from a RAS modem connection back to my PC or the S8700's /ftp/pub folder?

Does an s8710 require the same license file installed in both the Active and Standby Server or will each server require it's own license file? Thanks

I have a customer with a Tandberg 880MXP that has BRI lines provided by the the Telco. In an effort to cut costs they would like the PBX to provide the BRI lines. They have a Definity si Release 12, ISDN PRI trunks (I have verified with provider they are setup to transmit video), TN556D BRI...

I have a customer with an analog emergency extension that triggers an audible alarm and also rings on a couple of "saftey phones" using a bridged appearence. When there is an emergency the personnel will dial this number until someone answers. The problem is sometimes the caller hangs up...

I recently replaced the S8400 server and reloaded CM4.0.1 but was never prompted to load the IA770 software. It doesn't show the Messaging IP Address when going into Config Server. Also it does show the process at all when going into Process Summary until I load the license, then it allways...

Is a new license and authentication file needed when upgrading from CM4.0.1 to CM4.0.3? Thanks.

Is their a way to create a table of phone-numbers that are denied based on their caller-id info? Customer is using ISDN PRI with about 400 DID's. I have accomplished this for an idvidual extension using VDN/Vector, but I would like to accomplish this for all DID's using a single table. I have...

I am having trouble loading the VPN Remote Phone software on to the 5610. According to the TFTP Log it loads the following files. 46xxupgrade.scr 46xxvpn.scr 46xxsettings.txt According to the 46xxvpn.scr file there isn't an path for the 5610 phone. Has anyone successfully loaded this file to...

Have Definity G3si Release 12 at main location and G3csi Release 12 at the remote locations connected via point to point PRI's and using DCS. Customer is testing Exchange Unified Messaging at the main site. When someone within the main location dials our test ext which covers to the new...

I am working with a customer who is setting up a new unified messaging voicemail. They have a Definity R12si, connecting to an Audiocodes VoIP gateway thru a DS1 card setup as ISDN PRI using Qsig. The Audiocodes gateway connects to the Micrsoft Exhange 2007. A call going to a test station...

Is there a way to use features like Transfer or Hold on the 9610 phone using CM4.0? I have been able to add contacts, directory, and abbreviated dailing to the soft keys.