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  • Users: TheZCom
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  1. TheZCom

    PLDS licenses for Voice networking (VCE) and PRI channels count issue when applied

    Hello All, I recently upgraded a two site IPO 500v2/SCN solution from R9.1.12 to R11.0 FP4 SP4. When I applied the PLDS license to each unit, a strange thing happened--Voice networking (VCE) and PRI channel entitlements/counts came up short compared to what PLDS portal was showing. For...
  2. TheZCom

    Cisco VG224 to 500v2

    Hello all! Would a connection from a 500v2 to a Cisco VG224 analog gateway device require SIP trunk or 3rd party IP endpoint licensing? Thinking one of you has run into this...Thanks! Z
  3. TheZCom

    Server Edition-Primary DL360 failure of drive in position 1

    Has anyone had the pleasure of swapping out a bad drive (solid amber light) on a Server Edition DL360? Since the drive in position 2 is still good (and server still up), will the replacement be as straightforward as hot-swapping a replacement drive that is the exact same piece of hardware...
  4. TheZCom

    Call Recording solution for IPO that does not tie up voicemail ports?

    Anybody have a favorite Avaya devconnect solution for call recording in an IPO environment that does not tie up a voicemail port when recording a call? Does this type of solution exist? I realize that if it does, it will come at a price. Any comments would be greatly appreciated. Z
  5. TheZCom

    One-X Portal 6.0.33 not installing on VMWare Win 2008 server (service not appearing in "service

    Hello everyone. I'm hoping somebody has run across something like this... Customer was running One-X Portal 6.0.33 on a old Win 2003 server for a couple of years just fine. Hurricane Sandy came through and took care of that. Customer has a new (very nice) server that has VMware running for a...
  6. TheZCom

    appointments/medical IVR vendor

    I am looking for a few devconnect/IVR vendors that would do good work with an appointment scheduling/medical IVR application (Of course, in the context of a SME customer). Any info would be greatly appreciated-- Z
  7. TheZCom

    SIP issues with IP 406v2 (4.2.11)

    I am currently running Broadvox SIP trunks to an IP 406v2 (4.2.11) behind a Sonicwall TZ 190. The Sonicwall has everything open necessary for SIP traffic. The pipe out to the internet is fiber-to-prem, so bandwidth is not an issue (we only have 3-4 calls max nailed up at any given time...
  8. TheZCom

    Advanced Networking--Remote Hot Desking

    Question for those of you who have used the remote hot desking capability: Would a site B hotdesk user be able to hotdesk onto site A during an outage affecting the link between sites? The sites would have 4.1 software with the appropriate advanced networking licensing. I'm guessing that this...
  9. TheZCom

    Talkback paging on IPO?

    Has anybody successfully implemented "talkback" paging on IPO? Basically, you make a page to some overhead units capable of carrying voice back to the paging user. I believe we are looking into using a TBA-15 (Bogen). Thanks in advance for any input. Z
  10. TheZCom

    AA behind an operator group in 4.0 (5)

    I have a 406v2 running 4.0(5) that has an auto attendant (AA) behind a hunt group. That is, if you call the 'Main' hunt group, calls will eventually be directed to the AA via the 'Leave' flow for Main. The AA picks up and a caller makes a choice...for example, "press 3 for Sales hunt group."...
  11. TheZCom

    IP Phones and DTMF issue

    Hello everyone. I have a IP 406v2 running 3.1(65) with 2 remote locations. Each remote location has 4 5610s without a local IPO. Voice quality is pretty good and customer is using a VPN to each remote site. However, IP Phone users cannot navigate an auto attendant, IVR, etc. For example...

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