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  • Users: IPPilot
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  1. IPPilot

    Microsoft OCS & Digital System

    Microsoft's OCS is very impressive and offers many of the features/services my company wants. However, it's not ready to replace the PBX - yet. What do you guys think of installing a basic digital phone system to provide core PSTN access and survivability, and overlying it with OCS for the...
  2. IPPilot

    Caller ID for Call Screening

    Any suggestions how to get caller ID to display on a secretary's phone when she screens calls for the boss? When the boss's DN rings, his assistant sees just the extension ID, not the ID of the inbound caller. The boss see's the inbound caller ID, not the receptionist. BCM 400 4.0, PRI...
  3. IPPilot

    Transfer Conference call on BCM 400 4.0?

    Once we've established an ad hoc conference call, do how can we transfer the conference call? For example, I do the dial out calls to create the ad hoc conference at my desk, but then transfer the conference call to a conference room speakerphone?
  4. IPPilot

    How long will Succession 3.0 be supported?

    We're looking at an significant upgrade expense to go to 5.0 on an Option 61. Anyone know how long Nortel will continue to support 3.0?
  5. IPPilot

    Be a hero! Solve BCM 400 PRI Echo problem!

    This is driving us nuts! No one has the answer - do you? $50 to the person who provides the solution. 3.7 with all appropriate patches served by a PRI. All inbound/outbound calls have echo for first ten seconds. Carrier has adjusted circuit gain and we've bypassed the internal CSU with an...
  6. IPPilot

    BCM 400 echo on PRI

    We have a new install of a BCM400 (3.7) served by a CLEC PRI. The PRI is connecting via TDM to a MetaSwitch at the CO. Every now and again there is an echo on inbound calls. Sometimes it's on outbound. Both the CLEC and the equipment vendor say they've checked everything they can imagine...
  7. IPPilot

    DNIS routing on BCM400 3.7

    We're having trouble getting DNIS configured. Vendor says BCM wants to see **DNIS*. Nortel hasn't given me a straight answer yet?!?!?! What commands are you using to route inbound calls to specific extensions or AA?
  8. IPPilot

    Help on call park problem with BCM400

    One of my remote locations reports a probem with their new BCM400. Have any of you see this: Phone calls change ‘park numbers’ when other calls are picked up. Call A is parked at 101 and then call B on 102. If 101 is picked up then Call B becomes 102. This is very odd, once a call is parked...
  9. IPPilot

    Remote recording of BCM 50 greeting?

    Just installed a BCM50 in a location about 800 miles away. The recorded greeting must be changed, the guy who read it sounds terrible. Any tricks for doing it remotely? Can I record a .wav file here and install it somehow?
  10. IPPilot

    NCM Needed?

    Planning a BCM 400 networked to 12 BCM 50's. Vendor is recommending Network config manager. What is advantage? What do I loose by giving it up?
  11. IPPilot

    BCM 400 SIP w/FrontRange IP Contact Center

    Anyone have experience using the BCM 400's SIP capabilities with the IP Contact Center product from FrontRange software? Nortel has not certified that it's SIP will work correctly to feed calls to this application and recommends an AudioCodes SIP gateway. That's likely to kill this BCM...
  12. IPPilot

    Call Center Agent Recording

    I know a supervisor can listen into an agent's call, but can the super initiate recording of that call or is that limited to the agent?

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