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We have a rta_geo report we are having trouble with. Our customer is asking us to stop and restart the report. I'm in the /export/home/pserv/rta_geo directory, I see "stoprta" and "startrta" but when I enter those nothing happens I get a "not found" back. Any ideas on how to start and stop...

We want to be able to tell the differnce from a call that is transfered instead of a new call. Right now, we are seeing a condition code 7 for both call types. Example: Customer A calls into center, we speak with customer, then transfer off to a TFN. or Agent B needs to call customer B back...

We currenlty have 5-10 folks using the same "generic" login. How can I restrict a Supervisor login to only one instance? That is to say once someone logs in as "CCsuper" no one else can log in with it again until that person logs out? RTMCKEE CM 2.1.1 Prologix R9.05 Modular Messaging 1.1

I'm trying to connect a UPAM to my system via station port. I've got the settings as per the crappy instructions, I've got the UPAM connected to an analog station port. All I get is ringing when I call the extension the UPAM wont pick up the call. Has anyone else installed one of these on a...

We want to queue calls to two skills based on agent idle time. For example: There are 3 agents with skill 1. Idle times are 7:15, 6:45 and 6:30. At the same time, there are 3 agents with skill 2, but their idle times are 8:00, 7:00 and 6:35. I'd like the call to route to the agents with...

I currently have AVAYA CMS V3R11, and an S8700 running CM 2.1.1. In the switch I can assign 60 skills to an agent, but in CMS I only can assign 20 skills per agent. Is there a system setting somewhere I need to change? RTMCKEE CM 2.1.1 Prologix R9.05 Modular Messaging 1.1

Is it possible for the agents to change the password for their agent ID? I've seen the stuff for changing the security code for the phone but nothing for the agent id. RTMCKEE CM 2.1.1 Prologix R9.05 Modular Messaging 1.1

setup: Customer has switch A with defintity audix. Switch B, C, and D are DCSed to A. Users at switch A dial FAC *9 to get to retrieve VM. Callers that try to dial *9 at remotes get wave-off. Is there any way to make the (or a) FAC dial the remote system to retrieve vm? RTMCKEE CM 2.1.1...

We are adding a 3rd location in the switch this week. Is there an easy way to copy the ARS ANA from one of the other two locations and just change the trunk groups? Or do I manually need to put them all in the system? RTMCKEE CM 2.1.1 Prologix R9.05 Modular Messaging 1.1

I'm not sure how long its been avaliable, I went from a 9.5 to cm2.1 but CM2.1 has a feature called. "Posted Messages" This allows you to display canned messages on the phone display, for example: out to lunch, out sick, something like that. The message stays on the phone display of the...

Okay - I've got an issue here at the call center where agents are complaining that they cannot hear. For get the fact that there are 300 active agents sitting in room with 20' ceilings, and 3' cube walls. It was my understanding that adjusting the gain in a negitive number increased the...

We currenlty have a semi-custom CTI app from Interactive Northwest Inc. (Who by the way I would strongly recommend against). This app is no longer fitting the bill, actually it never really worked with any kind of volume. I was wondering what everyone else was using? We currently have the...

Do you alternate weekly on call? We do here between 3 people. We use our own cell phones for on call and have an internal VDN that routes calls to our phone. This has been working pretty well, but we have to manually go in and change the vector every week. In my never ending quest to use...

I'm currenlty having an issue with my IPSI board interfaces. I have 6 G650 gateways set up in 3 port networks. Over the last two weeks I've started seeing issues with the GWs dropping. They are down for a min or less, and come right back. has anyone seen this issue? Any suggestions? Here...

I have a third party provide me with pre-recorded announcements. They are already in the correct format for uploading to the announcement board. When I play the .wav file on my system it sound fine. However once I upload the file to the annc. board and listen to the announcement over the...

Has anyone recently purchased a call accouting package? What was the cost? We've recently upgraded to an S8700 and previously had a wincall system. Is going to cost $2K or $3K to get the old system to work with the new phone system, and We thought it might be a good time to change call...

I stumbled across this link on avaya's website a couple of days ago, it explains all the features of the CM 2.2 and how to implement them. I thought some other folks might find it helpful also. http://support.avaya.com/elmodocs2/comm_mgr/r2_2/pdfs/245205_2.pdf RTMCKEE

We have a customer that uses ATT take back and tranfers coming into our system. Is there a way to track who uses the *8 transfer code with in the S8700 system? We have some agents who are abusing this transfer option and we'd like to figure out who it is. RTMCKEE

Build a Variable like this: Var Description Type Scope Length Start Assignment VAC M Conf Call leader code collect G 5 1 5555 Build three vdns and three vectors: 1st VDN 1234 (vector234) VECTOR DIRECTORY NUMBER...

Does anyone have any examples of using variables in vectors? The only one I've come up with so far is using the FAC to change the variable code from 0 to 1, to get vectors to skip certain steps. For example we re-record a greeting that is in use almost constantly. I put a step in the vector...