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I have a Toshiba system that is acting very strangely. When we unplug and plug back an IP5122 telephone into the switch all the phones on the IPU card where that phone resides reboot. I am an dedicated Avaya person and would be able to find this easily if it was on a CLAN. But the Toshiba is...

I have a Toshiba system that is acting very strangely. When we unplug and plug back an IP5122 telephone into the switch all the phones on the IPU card where that phone resides reboot. I am an dedicated Avaya person and would be able to find this easily if it was on a CLAN. But the Toshiba is...

I have a Toshiba system that is acting very strangely. When we unplug and plug back an IP5122 telephone into the switch all the phones on the IPU card where that phone resides reboot. I am an dedicated Avaya person and would be able to find this easily if it was on a CLAN. But the Toshiba is...

Is there a way to have an incoming call ring at the attendant and at an extension at the same time?

We have a location that is having problems moving IP phones from one location to another. The resolution is that they have to log out the phone and then log it back in after moving. We have other location where we do not have to perform this. When the phone is moved (without logging it out)...

I have a setup with a bridged appearance with my modem extension on my telephone. I used to be able to place a call and have the user on the legend system transfer me to *10. I would then hit the connect on the SPM and was able to connect. Now it is acting like the modems are not handshaking...

How do I increase the number of sessions allowed in an Intuity AUDIX? I am now limited to two. Is this something I can change?

I am trying to upgrade the firmware on a MM711 Analog board. The Hardware version is 63, When I try to use the we interface it is not giveing me an option for a card with a hardware version greater than 30. I tried putting the file name in the MM711 (analog) (HW v .=20) field but it rejects...

Can Avaya clear an alarm out of the switch so that it doesn't even show as a resolved alarm? I am told we had a USB minor that has been "cleared" in one of our switches, but I cannot find where or when by doing a display alarms and setting resolved to Y.

I need to update the firmware in media modules that reside in 3 different LSP's off the same enterprise switch. Can I use the firmware download screens in the main switch to upgrade these cards. I keep getting a failure. The error log shows: FW-DWNLD 259 10 FW-DWNLD 513 3 Which says the...

I have been trying to find this alarm code in documentation but have not been able to. All my searches have the alarm code going up only to 6614. Here is the alarm the system shows: VM SOFTWARE 42 6619 MIN n 03/09/08 05:43 Can anyone tell where I can get information on resolving this alarm...

According to documentation if I want to run Inventory Collection on anything 3.x and lower I need to download and install a patch. I cannot find a patch for my present version of CM (2.2.2). Any ideas where I can get this patch? I just spent 2.5 hours searching Avaya's site and only found one...

Does anyone know how to schedule a busy and release on a trunk group. We are having a issue with a trunk group connected to a conference bridge where busy and releasing the group nightly would fix the problem. Any help?

Have an Intuity AUDIX connected to a Legend. A tech was in changing mailbox names and now the system will not answer correctly. The ports will answer and go to dead air with out hearing the lady. Even after hanging up handset the ports remain open. they seems to be hanging. Have verified...

I have been instructed to find information on a solution for a hearing impaired person here at work. We have an Avaya Enterprise switch with several gateways. I have found that Avaya has an 8840 telephone. I can only find sales information but no technical information on this product. My...

Whenever we add a voice compression module to the IP406 the system stay in a continuos reboot cycle. We have change equipment both with the module and the IP406. Any ideas?

We have a Enterprise switch that has several locations. We are using a 411 service that looks at our ANI for billing. I need to make all of our numbers to this 800 number show the same ANI, but only to this 800 number. I there a way to do something similar to public/unknown numbering to a...

We are working with a vendor that has refered to single step conferencing. I am trying to find some sort of description in the feature reference guides but I am having no luck. Can someone send me a description of this? Thanks

What is the best Avaya document to research measurements and how they work?

Recently changed the S8300 server at an off site location to an LSP off our S8700. The users at the location with the LSP are using Modular Messaging. We are using the IP intergration option. I have doudle and tripled checked the switch programming with documentation from Avaya and from the...