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I'd like to be able to periodically send a windows message to a list of users when a set of criteria is met. I took a look at the MSG command, but this only send a message to me. I cannot get it to work to send a message to other users. Anyone have any ideas? Thanks

In our Aspect Call Centre, we have a mixture of Agents working inbound, outbound and off phone activities. We have Director/Producer, eworkforce and RTA, but are finding there is no real easy way to see at a summary level who are assigned to the different types of wrk at any one time. For...

I need to be able to query SQL Server jobs to see how long a job has been running... primarily for jobs that are currently running. Does anyone know of a SQL Statement that will do this?

Hi all, We are using what I consider an antique way of allowing calls to be transferred directly to agents by employees trying to contact someone directly. We have an auto attendant application that has a CCT for every agent, supervisor etc... configured on the system. The 3 digit CCT...

Can some help please???... I have tried everthing to force a window to the front, but having no luck. I have used AppActivate, ShowWindow etc... but it does not work. I see the title bar flash in the taskbar, but the window does not come to the front. The odd thing is if I log in as an...

I have a closewindow function running on a timer to close a particular window if it is the active window. I have found this code works on most PC's however, on one PC the VB program sees the window I am looking for is in foreground and it tries to minimize it, but cannot. All that happens is...

I know this has probably been hashed out quite a bit, but I have a question. In the form load procedure I am using findwindow to see if th form is already loaded. It finds a match and thinks the form is already loaded... but there is no other version running. I am thinking it is finding...

I want to only have a minimize button available on a form that is not resizeable. How can I acheive that?

Help?!? I need to find a way to start two programs when the user selects a single shortcut? Any ideas... using a single shortcut, script, batch file etc...? Basically when program 1 starts... I need to ensure program 2 starts.

Is there a way to calculate the amount of time that an agent takes to answer a routed call. I know this sounds minor... but if an agent waits for 2 or 3 ring cycles before they pick up a call, it may cause service level to not be met for this call. In addition, if they just let it ring through...

Hi all, I posted a note a week or so ago on Advanced Wrap Code Entry and did not get a lot of response... so here is another shot at it. Is anyone using eFlows to enhance aspect functionality in any way. I'd like to get an understanding on how others are using eFlows to customize their...

Has anyone implemented a custom solution to provide a drop down or a menued interface to lock down what can be entered for a wrap code or to logically group them into higher level categories to make entry easier and more consistent?

Hi all... I am toying with the concept of using eflows, ACD or IVR functionality to build a low end dialer to help get some efficiencies with our outbound agents. Just keeping it simple for now as a pilot, using code/bundled functionality to make calls from a list of customers and if we get an...

Does anyone have a good reasoning or know of any good links to information supporting or comparing one option over the other?

I am trying to query the project database and use our project outline codes we have defined. I can query the project and task tables no problem... but where do I find the related Enterprise outline codes and how do I link this back to the Project table? I am confused, can anyone help? Thanks

We are just in the process of configuring eWFM in our Call Centre and have an issue they I need to resolve. I have a forecast and staff group created and have mapped a number of ACD applications in the data contact groups and associated them with the forecast group. This in turn gets used to...

I have an excel spreadsheet with VBA code attached. A portion of this code will eventually save the excel data to a new workbook. However I do not want the VBA code to be saved with the new workbook. How can I remove or rename the procedure so it will not auto execute (workbook open)? Thanks

I have a web application that fails and it may be related to the amount of non-interactive desk top heap size available or used up. Does nayone know if a way that I can monitor this to see how much is currently available or used? Thank

I need to query a table in a separate sybase database instance (if that is the correct word to use... maybe service is a better word). This database in on the same server... however cannot be seen via the ISQL session when logged on to the other instance. If I were to use SQL Server I would...

How do I use the value stored in a global variable as a parameter on a DTS Transform Data Task Query. The DTS source query is accessing a table via an ODBC connection. Each time I try to press the parameter button on the DTS Transform task... an error occurs. I have no problem creating the...