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  • Users: brianCFCU
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  1. brianCFCU

    Outbound Caller ID

    We have 2 trunks, one is trunk type CBC the other Public Network. Both ISDN. When sending calls out on the CBC trunk, the Public Unknown Numbering table works fine. When sending a call out on the Public Network trunk, it does not. Is the issue the trunk type, or am I overlooking something...
  2. brianCFCU

    New Ip for g350/8300

    I have a branch site moving in a few weeks and will need to put a new IP on their g350/8300. I've found some info on here on how to do that via Telnet but just want to make sure I am doing this correctly via the Web menu. I am to run through the Maintenance Web Interface, Server Config, Config...
  3. brianCFCU

    CDR Duration

    I'm using the Duration field in my CDR output. As I understand it I am to read the 4 digits as HOUR, MINUTE, MINUTE, SECONDS (TENTH). So a Duration of 0112 would equate to an 11 minute and 20 second call. Correct? If so, then why do I have call durations of 0007, 0008, 0009? Shouldn't those...
  4. brianCFCU

    ISDN PRI Extend

    Normally Verizon extends are T1s/ISDNs for us from our demarc into our server room. I just noticed that they did not this time and I have the cut scheduled for Monday. I poked around on the internet but cannot find anything that points me to how this is wired. I want to try and do this myself so...
  5. brianCFCU

    Upgrading to VOIP

    We have a mixture of VOIP Gateways and the older Prologix equipment in our branches. We are currently looking at MPLS and having everything on VOIP would make life much easier. I know there are some devices out there that will convert digital to IP, can anyone recommend some? To outfit the...
  6. brianCFCU

    New ISDN PRI

    We are in the process of moving our current LD T1s to ISDN PRI to gain Caller ID. Since this isn't a real critical move I've decided to take on the task of doing this myself :) Currently the two T1s run off of 464H boards. We also have 2 464G boards which our ISDN PRI DID lines run on. Will the...
  7. brianCFCU

    Audix Record to different voicemail

    Hey All, Our Contact Center wants to start utilizing Audix Record so they can capture Wire Transfers Requests (Financial institution). At first I thought this was no big deal as they don't use their voicemails at all, calls not answered directly or to the hunt just cover back into the hunt. So...
  8. brianCFCU

    Latency on Cajun P130

    I put a Cajun P130 on my network but haven't plugged my 8500 or IPSI into yet due to high ping times from Cajun. I have the ports on Cajun locked to 100 FULL as well as the ports on the Cisco switch. I almost always return pings of 15 MS or higher, occasionally dipping into 2-3 ms. Is there...
  9. brianCFCU

    CDR through Netcat, stopped working.

    I've been capturing the CDR data through Netcat for about 2 months now and it's worked great. Yesterday we had an outage with our phone system (carriers reset due to IPSI issue) and since then the CDR data no longer collects. I've verified all the settings are correct and even tried setting up a...
  10. brianCFCU

    New Missed Call on 46XX IP phones

    Is there a way to turn off this new feature in the latest firmware? I like it but most of my test group is complaining about it on a daily basis.
  11. brianCFCU

    Vector for Registered Media

    Had a situation this weekend in which our main Gig Switch decided to stop working. This brought up the issue of the Contact Center not getting it's calls (s8500 in Op Center, Contact Center is located 12 miles away with g700). They have a PRI for local outbound while in LSP but I was thinking I...
  12. brianCFCU

    vslogon.scr

    Anyone have any experience with setting one of these up? We've been having an issue with our reporting ASA server and I would like it to log itself back in automatically but I can't seem to get the script going. The default script given in the documentation just errors out like crazy. I've...
  13. brianCFCU

    Training and Certification

    So I signed up for Avaya University so I could finally get some training on this system I've Admin'd for 2 years without any prior Telecom experience :) I'm completely overwhelmed by my options to say the least. I admin everything about the current system, s8500 and Intuity Audix but have been...
  14. brianCFCU

    Find Replace with null value

    Hey All, Recently moved to ISDN PRI DID trunks and now have CID capability, yipee! The issue is all the station setups have the page 2 CPN field set as NULL. Find Replace will only let me put in one of the legititmate options (yes, no, restrict) which of course isn't picking up any of the...
  15. brianCFCU

    Service Observe - Skipping Listen

    Our Contact Center managers want to utilize Service Observe for listening in on calls, the problem is it seems to skip the Listen and go right to Listen/Talk. Since it bridges the call in it prevents the Agent from getting another call until the Manager disconnects. Now our Collections...
  16. brianCFCU

    Bridged Call not Recognized from Cov Ans Group

    We have a group of individuals that have their stations bridged to one another. They like to answer calls and just say "pick up my line 1" instead of just transfering the call. To each their own... Anyway, this setup works in every scenario but one. They have a DID line that when called rings...
  17. brianCFCU

    Coverage Path to Hunt Group

    Hello All, I am having a strange issue with coverage paths that lead to hunt groups. I have a hunt group setup for our Contact Center. It's worked fine up until we switched to IP phones. Now we are having an issue with the zip tone preceeding a ACD call. If someone calls the main number and is...
  18. brianCFCU

    Avaya Message Manager Fax Restriction

    Question on if it's possible to restrict what ports the Message Manager uses to dial out on. I would like to implement this feature but I don't want it to prevent people from checking voicemail if it's a heavy fax day and is using multiple ports. Is there a way to restrict it?
  19. brianCFCU

    Route Patterns

    Hey Everyone, I've inherited the phone system and have been learning pretty much trial by fire so pardon my lack of knowledge. I've been utilizing the List Ars Route-Chosen function to get a better handle on how things work with our system. But I'm seeing a inconsistency on what that command...

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