We recently changed out an Avaya CM with an Avya IP500 (downsizing). We had installed a NICE secure recording system 6 months ago recording 24 digital ports on the CM. Ever since we placed the IP500 into service, the recordings have major static on most recorded calls. We have confirmed that...
I have a new customer who has a call group setup where callers from the outside call a specific number and are placed in queue for the next available agent (if none are available). 4 agents in the group. I want to change the setup where the callers are pointed to the company operator (inbound)...
I have a IP Office release 3.0 connected to a Merlin Magix. All inbound / outbound calls for the PSN (T1/PRI DID/DOD) tandem through the Magix to IP Office via a PTP T1. I cannot get the inbound caller I.D. to work. Has anyone figured this out?
Is there anywhere you can get a report that would give info about a conference call from any point in time? I would like to know who was on the call, when they called in, for how long. I have approximately 50 active conference accounts.
Have a customer issue. Operator gets a call, transfers it to an internal ext. Gets another call immediatly after transferring previous call, transfers to internal ext. Both calls transferred get connected together. Has anyone experienced this problem or can give insight on the issue.
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