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  1. billrshepherd

    IPC turrett system working an IP Office T1

    Has anyone setup an IP 500 T1 with an IPC Turret system T1?
  2. billrshepherd

    NICE recording system with IP500 digital sets

    We recently changed out an Avaya CM with an Avya IP500 (downsizing). We had installed a NICE secure recording system 6 months ago recording 24 digital ports on the CM. Ever since we placed the IP500 into service, the recordings have major static on most recorded calls. We have confirmed that...
  3. billrshepherd

    IP500 Caller I.D. issue

    We have a PRI. Incoming caller I.D. is displayed when using phone mgr, but not on the 5410/5420 telephones. Display reads "External".
  4. billrshepherd

    Are reports avaialble for the IP500 conf. bridge?

    Reference thread940-1146255: We have the generic conferencing now. I assume it will take Conference Center
  5. billrshepherd

    S8300/G350 Call Center Group

    I have a new customer who has a call group setup where callers from the outside call a specific number and are placed in queue for the next available agent (if none are available). 4 agents in the group. I want to change the setup where the callers are pointed to the company operator (inbound)...
  6. billrshepherd

    IP Office FOIP

    Has anyone setup FOIP in the IP Office to work with Faxback product?
  7. billrshepherd

    Caller I.D. from a Merlin Magix to a IP Office

    I have a IP Office release 3.0 connected to a Merlin Magix. All inbound / outbound calls for the PSN (T1/PRI DID/DOD) tandem through the Magix to IP Office via a PTP T1. I cannot get the inbound caller I.D. to work. Has anyone figured this out?
  8. billrshepherd

    Conference calling records

    Is there anywhere you can get a report that would give info about a conference call from any point in time? I would like to know who was on the call, when they called in, for how long. I have approximately 50 active conference accounts.
  9. billrshepherd

    IP Office - Transferring inbound calls get connected together

    Have a customer issue. Operator gets a call, transfers it to an internal ext. Gets another call immediatly after transferring previous call, transfers to internal ext. Both calls transferred get connected together. Has anyone experienced this problem or can give insight on the issue.

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