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  • Users: georgigirl
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  1. georgigirl

    Call center agent phones not being able to operate

    I have 3 call center agents in a BCMS package who have been experiencing intermittent re-order tones while trying to login, logout, etc. They are 7407+ phones and are not on the same circuit pack. However, they sit in cubes and recently changed positions except for one. The phones could make...
  2. georgigirl

    How to enable the list trace command

    Does list trace feature have to be enabled somewhere in the PBX in order to get it to work? I tried to run one and it timed out after about 30 minutes. I'd like to use this feature.
  3. georgigirl

    Trouble forwarding phone extension to cell phone

    We have an after hours call center. I have forwarded an extension from our Avaya G3si V5 phone system to a cell phone number. However, the call center is complaining that the calls aren't being routed regularly to the cell phone. Has anyone encountered this problem with a call center prompt...

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