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I'm replacing 2616 type phones (M3310 and M3820) with M3904 handsets. One department use handset and headset together for training. They're reporting this isn't working on the M3904 handset. Is this a feature of the M3904 or am I able to program the TN's in a way that enables the use of both...

Hi All, I have a team of 4 people that are all in the same pick up group. They can all answer each others phones no problem. They are also all in a linear group hunt, however, when the Pilot Number is called, the group pick up doesn't work. I thought this was automatic, do I need to add the...

Hi Guys, A simple one I'm sure, but I need help understanding the some soft keys on our M3820's. Or if anyone has a PDF that explains what softkeys do that would be ideal. The keys in particular are: Display Call Redirection vs Call Forward Call Park Thanks!

Our ITG card needs resetting, I'm pretty new to ITG's on PBX's so any advice would be appreciated Option 61c TIA

Hey all, I know the DDI but I don't know what DN is associated with it. Anyone give me any tips how I can find this info? thank you

Guy that used to maintain phone system before me has set up a name mask that means i can only give a DN an 11 character name. how can i turn this off or remove it? tia!

I'm trying to create a 3904 set on a PBX (not sure what release or version) but when I do, NEW, 3904, I get SCH0099 Lets me create other types though. Any ideas?

How do I enable CLIR on a particular set? I have a user that doesn't want her number shown when she rings out externally. How can I set this up? TIA

Hi Guys, I have a user that has no mailbox of her own but instead, I want calls to transfer to another mailbox. for example. I call DN 2000, I want it to hunt to the mailbox of DN 2002 I can do this in Call Pilot easy peasy, how do you do this with mermail?

I have an ACD queue with DN 6008 One of the phones that logs in to this queue has an SCR of 7261 The request is that the person would like to be able to forward 7261 to other office numbers. Is this possible? Would this not forward the number 6008 instead of the 7261 number?

Hi Guys, I've plugged in a headset on a M3904 and need to change the ringing option to just beep. I know this isn't a phone option so how do I program this on the PBX? TIA Chris

Hi guys! Need help badly! I'd normally do this in phonemaster but I can't as the login has changed :( I copied a handset (m3904) for a new user but the CFTN had a special program so the new handset isn't quite correct. i tried deleting the new handset but it wouldn't let me i pasted the text...

Hi Guys, We're about to get a new Call Pilot install in a few sites across Europe. I need to know how to: 1. Backup the orignal configuration that the telco creates for us 2. Backup voicemail messages 3. Test or somehow validate the Call Pilot Configuration and Call Pilot Voicemail Backups...

Hi all, I need see any installed cards that carry BRI (for our ISDN) What type does this come under when doing a PRT?

Hi all, Is it possible to restore data that Phonemaster collates back to the PBX? We have a power outage over the weekend and would like a backup, however, we use phonemaster, so if I sync the databaes today, is that data enough and in the correct format as such to be able to sync phonemaster...

Hi all, I am trying to dial into our PBX, connects ok and asks for password etc fine. The password I know for sure it is doesn't work. It's only 4 consequitive digits! In response from the PBX I am getting TTY 00 SCH MTC BUG OVL111 000 IDLE and OVL013

Hi all, I have a DN that has no phone attached to it (8810) I need to forward this number to (8811) How can I do this on the PBX?

I am trying to create another phantom number but when I in put the DN I want to use (which I know is free) I am getting SCH0733 - Unable to match the inout field with the stored mnemonics. What does that mean?? TIA

Is it possible to search if a DN by it's DCFW? I am sure I have created the phantom numbers but can't now remember which DN's I used, and we have very many! TIA

Just a small question. I have a 3904 which I want to change from ringing on incoming calls to just the one beep. I've done it before but don't know how I did it. Wouldn't normally ask such a trivial question but a user has asked for it. TIA Chris