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i have a list of 3000 exchanges (area code and next 3 digits of a telephone number), in an CSV file, that need to be routed to 3 separate hunt groups. for example: Exchanges 1-1000 should go to HG1 Exchanges 1001-2000 should go to HG2 Exchanges 2001-3000 should go to HG3 I assume that I can...

Based on a list of exchanges (area code + next 3 digits of a phone number) I would like the caller to be routed to the correct hunt group. this list has over 3000 exchanges. For example, if a caller calls in from any one of the exchanges 1-1000, they should go to HG 1, if they call from...

We've setup call recording for an agent but the word "Recor" is displayed on their phone alerting them. Is then a way to record an individual's call without this display. We are concerned the lack of discretion will not get us a true account of the way in which this agent handles call.

Hello all, I hope someone can shed some light to this problem. We currently use Qwest's "ez route" application to route calls to a number of our hunt groups based on a list we've uploaded to the ez route program. This works well, however, the caller ID does not come through EZ Route. Now...

Hello All, Does anyone know how to make it so that a date 15 days from current date can be inserted into a MS Word Document?

I have a Legend R.7 with 2 trunks. Calls received on one trunk will show me the caller IDs on the SMDR reports. But calls from the other Trunk does not appear on th reports but does show on the display phones. How can i correct this so all Caller IDs appear on the reports as well? Thanks in...

Hi All, I've created a new distribution group but I only want a few groups to be able to even view it/have access to email to it. Is this possible? Is it possible to to make it so that only a few groups can see the members of this group?