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Hello, We have a CUCM using ESIP trunks. When it was installed it we were on version 8.6. We recently upgraded to version 10.5. We have users in one group who occasionally work from home, using Remote Destination to ring their cell phones. They swear on a stack of Bibles that before the...

Cisco Unified CM Administration -- System version: 8.6.2.20000-2 We have a CUCM with a Publisher and two Subscribers in Dallas, TX and two Subscribers in Virginia. Around 3,200 phones and about 110 sites. Last Thursday the Dallas location equipment stopped selecting eSIP trunks and started...

System version: 8.6.2.20000-2 Hello, We moved from Nortel to Cisco about 1 1/2 years ago. Some of the Nortel phones allowed users to program a speed dial number to (for example) John Smith 555-555-5555. When John Smith would call in from that number the phone would display his name based on...

System version: 8.6.2.20000-2 Hello, I'm trying to program door phone as a hot line to several phones. I've tried to follow all the instructions I can find, but still no luck. I can call the hunt group pilot number and that works, but I can't get the hotdial to ring when the handset is...

Hello, For the last 25 years I've been a Nortel PBX (and some Norstar, BCM, etc.) tech. (And for the last four years, Avaya IP Office.) The company I'm working for has about a 130 offices and around 4,000 employees and someone at the top decided that they wanted to convert everything to...

While booting up. "Corporate Files Not Found" Is this message as ominous as it sounds? Does anyone know what it means? Thanks for any answers or comments.

Maybe I'm extra dense this morning, but I can't find it on the Nortel.com site or on Avaya's site. Does anyone know how to access Nortel manuals? Thanks for any help or suggestions.

Sorry to keep asking these idiot questions but can someone tell me what steps are needed to set up Group Paging on an IP Office (500, version 6)? I'm digging through the help files and looking on the Internet, and I keep finding information on how many phones can have it on, on a system but not...

Power went down hard. On power up the floppy drive and tape drive runs. The monitor light goes green, but nothing shows up on the monitor. When trying to log in through the client, the client says it can't see the server. Does anybody have a miracle? Thanks for any ideas or suggestions.

Hello, I've got a switch (Option 81C) that's not seeing DTMF accurately or (sometimes) not at all. Sometimes it sees a # as a * or 0 as a 9. There's six TDS cards, on loops 0, 16, 32, 48, 64 and 80. (All test OK.) Are all of the slots from all of these cards up for grabs to any phone that...

Hello, We have a Release 6.0(8) IP Office 500 that has been getting intermittent, incoming fast-busies and I was curious if the following "Error Description" might have something to do with it. The IP Office uses SIP trunks. Occurrences: >999 Error Description: Attempt to use a feature for...

Hello, They have a user extension programmed but no actual phone. They can retrieve VM, but would like an indication on the receptionist's phone that there's a voice mail message. Thanks for any suggestions or comments. Dale

Sorry to dump all this on you. What I'm trying to figure out is if the IP Office or something past it is barring International calls. I'm getting: "CALL LOST (CMCauseCallBarred)", so I'm guessing IP Office is barring it. I put 011; 011N in the ARS, but I'm probably missing something...

A secretary wants to know when her boss is on the phone. Apparently she doesn't want to answer the calls, she just wants an LCD to light up when her boss has a call. I gave her a coverage key, but she says that won't show that he's on the phone. In the Nortel world what she wants is called a...

Our Boston office has a 500 with version 6 software. Currently the main number goes directly to auto attendant - *81 (Once again, I never actually get to touch these machines -- so I do everything long distance.) Now they've decided they want it to ring five times on several phones first...

Sorry for the stupid question, but I'm in Dallas and the phone system is Boston and all I have is a picture. Main unit has a "PHONE2", "VCM32" and a "PHONE8". When I look at the picture it looks like there's two modules plugged into the 500 unit, each with 16 jacks. Is there any way to tell...

I could be extra dense this morning, but I can't find this out one way or the other. I see a lot of discussions here about text-to-voice but not the other way around. Thanks for any suggestions or comments.

I guess I'm having a brain-f*rt today but I can't remember how to point a DID into the CallPilot so users can pick up their voice mail messages on the road. 2020 is a CDN that points to 3650 DFDN to the CallPilot. Is there a way to point a DID to either of these numbers or is it more...

I'm shaking my head too. At one time an Avaya IP Office system would block caller IDs when you dialed 8 to go out. (Nine would and still does send the callers DID number.) 8 still sends nothing as far as the the IP Office is concerned, but somewhere along the line the Billing Number is...

The power in our building burped last night. The DC powered Option 81C got confused and all call processing stopped until it was initialized. I'm trying to figure out why. We have four MPR-25s and I'm having trouble finding out how to troubleshoot them. All are on FLT. From left to right on...