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  • Users: AlaaNajem
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  1. AlaaNajem

    BCM400 Out of ports

    Dear All, There is a BCM400 Rls 3.7 installation that I have done. Now there are 82 IP phones connect with fax unified messaging and voice mail. As per my understanding BCM400 is scalable 90 IP users but in this current scenario when I'm trying to connect 83rd phone it does not register with...
  2. AlaaNajem

    cisco switch with alliance mx

    hi guys how to know which port in the cisco switch configured to connect on it a turret with speaker module.because i am going to connet a new turret which has a 4 channel speaker module attached to it. sorry for this question. thanks.
  3. AlaaNajem

    H323 One way Communication

    Dear All, I have done the networking between ISP having cisco device and the BCM200 using IP trunking H323 protocol. The BCM running 4.0 software release. I can make an outgoing call, but the second party can not hear me (I can hear him very well). In case of the incoming call, the caller can...
  4. AlaaNajem

    Voice Message erasure problem

    Hi, I have 3300ICP Mx controller with 7.1 software installed. Everything is fine except that when they received a message, and after erasing the message the light on the phone will remain flashing indicatiing that there is a message. But actually there is no message at all? What will be the...
  5. AlaaNajem

    BCM VoIP Network

    Hi, I need to do a VoIP networking between a BCM400 Rls 3.7 with a AVAYA system using H323 trunks. Site A: The extension range 3xx, 6xx, and 1xx having the AVAYA system. Site B: The extension range 7xx with a BCM installed. The VoIP networking is totally operational using the access code. But...
  6. AlaaNajem

    Copy the Hard Drive

    Hi, I just bought a new hard drive for 3300 Cx controller. When I'm trying to load the software it will stop due to failure in formating the hard drive. I'm wondering if there is a way to copy from working hard disk to the new one using Norton ghost? If it is there, whats the way to create...
  7. AlaaNajem

    E1 Module Restarting

    Dear All, There is E1 Module configured on the bus 7 with BCM400. the problem that the module is restarting by itself all the time. So what do you think the problem is, and how can I solve this problem.
  8. AlaaNajem

    Name Display on VoIP Trunks

    Dear All, I have done the networking between BCM400 and AVAYA system using H323 trunks. It worked fine, I'm able to make and receive calls. Question 1 There is any way to send the name along with the extention number over the VoIP Trunks from the BCM to the remote site? Question 2 When I'm...
  9. AlaaNajem

    Call Center Report Issue

    Dear All, Im facing problem with the Reporting Call Center. Its showing me the following error when Im starting up the RCC machine: Error Has Occured Within Print Caller! Error Number:76 Error Description: Path not found Was found in method: WriteToLogFree
  10. AlaaNajem

    External DHC with BCM

    Dear all, I need to install BCM400 with IP phones, and we have only 1 VLAN. I have done the setup as per the documentation and I made the BCM as RelayAgent for the Customer DHCP. But when i reboot the IP phone, Its gettig stuck in starting DHCP. Any Idea whats need to be done in the DHCP...
  11. AlaaNajem

    Unified Express Messaging

    Hello, I have been facing a lot of problem with unified messaging. Sometimes blocks the international calls. Now there is another problem, some of the messages cant be shown in the mailbox or the callpilot did not deliver the message to client outlook. The sender he is able to send a fax and...
  12. AlaaNajem

    Number of PRI Cards in MICS

    Dear All, I have one sily question. How many PRI cards we can install in norstar modular? They have only 40 digital stations and 1 PRI card. Your reply will be highly appreciated. Thanks
  13. AlaaNajem

    Reporting for call centre error

    Dear All, While generating report for call centre its giving me the following error: Error Occurred Reading Records: Logon failed. Details: Could not open the field definition file 'C:\Inetpub\wwwroot\BCM35\report_pages\aban.ttx'. I have checked the Anti virus script but nothing is there, im...
  14. AlaaNajem

    Unified Messaging with International Calls

    Dear All, There is BCM running at customer site. They are using Unified Messaging (Express Messaging) Feature. They are able to receive and send voice and fax within local area. But when it comes to international calls (00 Country code, Area Code, Phone Number) it gives message back that the...
  15. AlaaNajem

    DHCP options

    Dear all, We are going to use IP phone in our office with 1 DHCP server running for both the workstations (PCs) and IP phones. But i need to add 3 more options (128, 129, 130) in the DHCP server. So can anybody give my step by step procedure for Windows 2003 server to add these options into...
  16. AlaaNajem

    SLIP errors occurring on DDP2 card

    I have a 61C installed running on Succession 4.5 software. I have installed a Dual-PRI card, done all settings as per document. The PRI connections are coming from a Huawei CDMA switch. I am using IFC=EURO(User side) on the 61C. The provider is using DSS1(Network Side) interface type. i couldn't...
  17. AlaaNajem

    E&M Networking

    Dear All, Anybody can give the whole procedure for the networking between 2 norstar systems through E&M trunking. The first system running software release 4 and the other system running software release 2. Your reply will be highly appreciated. Warm Regards, Alaa
  18. AlaaNajem

    Echo on PRI Lines

    Dear All, Let me first explain the how the installation has been done. There is R2 signal coming for the provider and I terminated in R2 converter. The R2 converter gives me PRI signal output, and then I terminate the PRI into the PRI DTM module. And it was working fine. But after that this...
  19. AlaaNajem

    DECT Compatibility

    Dear All, I have BCM 400 version 3.6 working at customer site, and they want to upgrade their system and have DECT phones. My question is: Is the new version of Digital Mobility (DMC) compatible with BCM version 3.6. In the documentation they have written it is working with BCM version 3.7 or...
  20. AlaaNajem

    CallPilot outdial method

    Dear All, I have one small issue please help me in this. I have BCM 400 release 3.6 installed at customer site. They have PRI line, I have created the route for the PRI lines and specified it in the destination code for outgoing calls. It works fine. But the problem is that the CallPilot does...

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