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I am revamping the phone system menus and found a problem I cannot figure out. Here is some background. I have a extension 104 with a mailbox 104. I have a extension 112 that is not associated with a phone, just mailbox 112. I set up mailbox 104 with all 3 messages (no answer, busy, and after...

I have a few different questions. First, Say someone calls and from the custom menu chooses the wrong option. When the person answers the phone they hit transfer and dial the correct extension to transfer the call. But if that extension is in use, it just shows busy on the display and they...

I have an option set to press 6 if you know your parties extension. When pressed, it then asks to enter the extension or press #6 to dial by name. If you press nothing, it then says "mailbox 111" and then gives the leave a message prompts. First question, is there a way to have it not ask...

I have tried and cannot figure this out. I have custom menu 1 set up with options. On the sub menus it points to, I have them all set up for no dtmf to disconnect. If I press 2 at the main menu, and then don't press any of the options, there is a pause, and then MY voice saying "general...

System KX-TA624 w/ TVS-50. I have the custom service set so that at night option 3 routes to an extensions mailbox. No problem. During the day, it routes to the extension itself. I recorded 3 different messages - the no answer says "you've reached xxx and we are not available" , the busy...

I'm having a problem with the time service. I have the KX-TA624 and the TVS-50. The VPS is set up with the hours for day service. The service mode is set for automatic. If we leave early, I would put the code in to change to night mode. The phone would show night mode when pressing #, but when...

I have the KX-TA624 with the TVS-50 and thought I had everything the way I wanted it until this problem cropped up. All calls go the the VPS first. It plays prompt 819 first (as the company greeting) and then goes to custom 1 or 2 depending on time setting. Here is the problem. The building...

I have most of the system set the way I want it, but have 1 problem I would like to overcome. When someone calls (I will use custom 1 for day calls as an example), they will hear press 1 for ... press 2 for... etc. Some will go to other custom menus, some will transfer to a voice mailbox, and...