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Looking to install ACS R8 with Partner Messaging. To make things work the way customer would like, I'm hoping I can get hunt group calls to circle back around to an AA. My plan is to program the hunt group as described in thread688-1164280. Then, I'd like to have the last extension in the...

Customer has Legend R7 with T1 - NOT PRI. Switched from Qwest to regional provider a few months ago. Since then, customer reports that they have not been able to make international calls. While I was on-site today the telco did some monitoring and reported that when I dialed 9,0114977xxxxxxx...

Legend R6.1, 4-port 007MLM, with a mix of 408, 012, and 800 DID modules. Five incoming lines and four DID trunks. System has about 40 MLX extensions (3-digit). The problem: I call in on a DID & get the extension VM like I should. Call in on L806 which is answered by AA 2, enter the...

Customer has Legend R6.1 with MLM007. There has been sporadic funkiness with the voicemail - ports locking up, won't work after reboot, etc. The problem now is that both during the day and with night service on callers pressing 0 never get to voicemail. Transfer to any other extension works...

Partner ACS R6 (not sure of version) with Messaging R7 (newly installed). Customer has 2 extensions using RCF. One forwards to a cell, the other to a 5410 on an IP Office at a sister company. At least once a day, the customer reports that 2 of their lines lock up requiring them to reset the...

Can I use the Port Card from an old Partner Messaging R1 in a refurbished Partner Messaging R6? Customer currently has a R1 that is dying and we'd like to try to save them a $ by reusing the Port Card. I searched but didn't find anything this specific. Thanks in advance!

I did a search but didn't see anything specific to this. Legend R6.1 with MLM007. RCF works perfectly during the day. When Night Service is on and caller is instructed to press 121 for service, the call ends up at the operator not forwarded to extension 121's cell. The feature reference...

New customer with a small call center - less than 20 people. Management would like to be able to monitor any extension in the system. Our understanding is that all extensions to be monitored must be in a hunt group. The problem is that the call center employees log in and out of the call...

Working on a Magix 2.0 & Mer Messaging 2.5 for customer that manages our local "hotlines". They have about 20 incoming POTS lines. Cabinets are as follows: Magix 2.0 800 GL-ID 412 LS-TDL 016 ETR 016 ETR MERLIN MSG ------------ 800 DID 800 GL-ID 016 MLX-U Operator is 400. The "call center"...

Customer has a Magix 2.1 with Merlin Legend Mail in a Legend cabinet. Up to this point has had all POTS lines coming in. Last week we attempted to cutover to a DSS T1 (not a PRI). All worked well, except the queuing. Previously with the POTS lines, call came in, if no one in the calling...

I'm completely baffled by a customer with a Legend R7 & Merlin Messaging. Everyone's voicemail works great except for 2 group voicemail boxes. Messages are being delayed as much as 2 days, but the norm seems to be about 8 hours. The customer has also reported that whenever the 3rd message is...

Customer has an ACS R7 with a large PVM card. The problem occurs when night service is on. One extension is forwarded to a cell phone. All works fine until after an employee accesses the system remotely. Then, (1)when the caller presses the selector code to go to the extension that is...

My customer wants to restrict extensions from making outbound calls, but yet be able to dial 911. How do I program this on a Legend R7?

Just installed a new Starplus STS. Can I program the LED at the top of the LCD display for steady on or flash when there is a new voicemail message? If so, how do I program it? I've looked everywhere in the manual...help!!