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Good day, wondering if anyone knows if Tivoli Storage Manager 5.3.1.0 is compatible with Veritas Cluster Service 4.3? Reason I am asking is that we have implemented a few Windows 2003 servers that are using VCS 4.3 and are being backed up by TSM. The TSM backup client installed on the...

I am having an issue that i have not figured out yet. I have a program called Broker CD - it is a program that users use to view and print Broker numbers off a network drive or CD. It is a basic program, not much to the install - i dont think it is a 16 bit program... The problem is that the...

Ok here goes a bevy of questions. Probably some arent so stellar, but hey, i'm still learning this BCM thing. Our Sales Office has purchased a BCM 400. They are going to use the analog phones (so i am told, no IP soft phones are being used) and they want Unified messaging set up for faxing. Now...

I have been asked to find out the following. our local school district has a autodial set up that calls students parents and leaves a message when school is cancelled, pta meeting etc. The parents get a ring and the message plays. Or if they dont pick up i tihink it leaves the message anyway or...

Yesterday we had a network outage, and the switch that our BCM was connected to was affected. When it went down, we all lost phone connectivity and all that fun stuff. The switch came back online, but the BCM (400) was still not pingable and I could not Dial into it. I ended up rebooting it. The...

Anyone know of any good courses to take on a BCM? Unfortunatly for me, i have no prior knowledge on IP telephony, or phone setups, so I probably need to start at a pretty introductory level.. thanks

ok, According to all the forums and info I have looked up, Installing the patch 3 on my BCM should resolve the following issue RCC reports misreport call data. Question I need answered is has anyone else running a BCM experienced this issue where the reports are off on on the RCC and if so...

Good day, We have a BCM Release 3.6 Build 3.1a, running Call Pilot and a dedicated computer for reporting purposes. System has been running great for about a year now. problem we have experienced since installation is the Reporting for Call Center has not been accurate at times and is usually...

I have a question that I cannot seem to find an answer for. After installing CallPilot Desktop messaging, when I open outlook it prompts me to get an address book - either from the server or the local client. No matter what option I use, it says that it cannot download it. couple questions -...

has anyone here set up a recording system for incoming call center calls? we are looking at possibly setting up a recording system for quality control and I am not sure were to begin or if it can be done. I have peeled through the documentation on the BCM (BCM 400 with Call Pilot) but have come...

anyone know what the difference is between these two models? besides the price difference? BCM 3.7 BCM400 Base system STD w/modem BCM 3.7 BCM400 Base system RFP w/modem I am trying to find out what the difference is, more or less what the RFP stands for and what it does that distinguishes it...

Got another problem with this RCC. Version 2.1.047 BCM version is 3.6 What is happening is that when we run reports on the RCC computer, there is no data for the day. So what I usually do, for a quick fix, is stop the RCC and MySql services, reboot the computer, log back in and re-establish the...

ARggh we have a BCM 400 with reporting for call center installed on a host pc. lately we have been having quirky little issues where we run reports (call summary report for example) and it is not showing the proper number of calls that have came in. Example on Dec 28, we had well over 100 calls...

We have a BCM 3.6 with the Call Pilot Reporting installed on a designated PC. A week ago something happened and now the call pilot reporting is not pulling all of the proper data and some of the reports will not open at all. Page cannot be displayed is the error. For an example of data not being...

We have just recently implemented BCM 3.6 with Reporting for Call Center. The issue I am having is that we run McAfee Virusscan, 8.0 and the reporting looses connection to the BCM constantly. The only way around this was to have the computer that RCC is on excluded from virus updates, the...