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  • Users: marcoR
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  1. marcoR

    Add/Change outbound calls route

    Hi, I have now 3 E1 cards: 2 for INBOUND traffic 1 for OUTBOUND traffic I need to remove one of the IN cards and the OUT card, so only one of the actual INBOUND E1 services will be available for calling. How can I define "9" key to take a line from this card that's in slot 2 of the cabinet...
  2. marcoR

    CLS needed for ACD Agent

    Hi, Which CLS do I need for a Set to be able to sign into an ACD I already added an ACD key for the corresponding group. OR what is missing, because I cannot sign in into the ACD group? here's the programming of the set: DES AMDIN TN 016 0 00 12 TYPE 2008 CDEN 8D CUST 0 FDN TGAR 1 LDN NO...
  3. marcoR

    How to create/verify route from analog line

    Hi, formerly, I was receiving calls from an ANALOG CARD into my ACD group 7200, but now they don't enter anywhere. My questions are: - How can I verify the route assigned to those analog lines? - How can I assign a route to another lines in the card? Thanks in advance for your invaluable help...
  4. marcoR

    Accessing the Internet from DMZ for HTML Client

    Hi, I have an ASA5510 and need to open Internet Access for the HTML clients in the DMZ (to consume WebServices). I recently migrated my Internet Connection from one ISP to another, and this feature ceased to work. I have working rules to access DMZ from the "Outside" and from "Inside" already...
  5. marcoR

    Add an ACD Supervisor

    Which CLS (Class of Service) do I need to allow an ACD set to OBSERVE another set? and which CLS do I need to add a set as an ACD SUPERVISOR? I'm working with an opc11c I have added CLS "SPV" but still am receiving error SSCH0030 when adding ACD: KEY 0 ACD NNNN 0 agent_number SPV Thanks in...
  6. marcoR

    Limit incomming calls

    Hi: I need to limit incoming calls into an ACD group from a specific DID. I have 2 DID's that get into the ACD group 7200: 5279 4000 5279 4077 for I have 2xE1 dedicated to incomming calls, but I want to let-in only 10 simultaneous calls from a specific DID. is it possible? how can I do it...
  7. marcoR

    Add 2008 set as ACD station

    Hi: I have some people that need to be available on ACD group when necessary. The limitation is: they have 2008 phone sets. How can I add the phones to an ACD group? thanks in advance!! Thanks in advance for your invaluable help. Marco
  8. marcoR

    Copying an ACD supervisor

    Hi: I need to add a DWC key to a 2616 set, that's not in the ACD (7200). I dont know how to add this set to the mentioned acd group so I am trying to copy one that has the desired characteristics, BUT, when I submit ENTER, the system responds REQ: cpy 1 TYPE: 2616 CFTN 16 15 SCH3306 ERR...
  9. marcoR

    Problem on enabling a TTY terminal port

    Hi: The personnel who instaled my Meridian1 Opc.11C (a long time ago), recently told me they have programmed the TTY 8 port for a DISPLAY PANEL for our ACD. I'm not sure if this is true because I don't even know if this kind of device can be connected to a TTY. In such case, I may speculate I...
  10. marcoR

    Audible notification of Calls on Queue

    Hi: I need to implement an Audible notification of Calls on Queue, or "at least" a Visual one. I have tried to enable the message light in a supervisor station, but have no success. When I try to establish the CWNT parameter I obtain the following: CWNT 5 3 SCH5662 Where "5 3 is the T-N of the...

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