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  • Users: kwoerner
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  1. kwoerner

    MySQL files on callpilot reporter/Destop messaging/CCR

    I have Callpilot reporter, Desktop messaging and Call Center Reporting software all installed on the same server. The C drive is getting full because of 3 files in the c:\Program Files\MySQL\MySQL Server 4.1\data directory. There are 10 files called CPREPORTER-bin.00000(1-10) that are over 1GB...
  2. kwoerner

    How do I assign private number to a Contact Center phone

    I have a skillset for our Help Desk and have a need to assign private extensions to each phone logged into the skillset and not have the numbers follow the call center flow and ring only on the assigned phone. Can anyone help me with this? Thanks
  3. kwoerner

    Route Goes to "0" instead of programmed DSC

    I have a Digital Trunk programmed for a dialogic card. If you call internal the route/DSC works, if you call from a cell phone or call the DID from our cs1000 it works. If you call from a residental or POTS line it goes to the operator "0". I have checked all of the programming and can't...
  4. kwoerner

    Callpilot Reporter Install

    I installed cp manager and reporter on a stand alone web server(2003 running IIS 6.0). I had manager installed on the callpilot server itself, but needed to start using cp reporter. I installed cpmgr and cprpt with the same PEP's that was on my callpilot server, but I get the following error...
  5. kwoerner

    Callpilot 3.0 Time Stamps Ahead one hour

    All Voicemail Time Stamps ahead one hour, we are running CP3.0 on Windows 2003 server 201i. Our PBX time is correct and did not change over the weekend and the server time is correct. We are not using UM/DM. Why would our time stamps be off? I thought we only need patches if we are using...
  6. kwoerner

    Group pick up for Multiple Calls

    Ok here's the situation. I have an analog cordless phone (let's say x123). What I would like to be able to do is when a call comes in to another phone (x456) within the same pickup group the cordless x123 hits 1 3 to pick up the call. (That part works)If another call comes in for x789 (again...
  7. kwoerner

    Bad Gateway error message

    When trying to Disable DHCP in my BCM50e, I click on the DHCP GUI link(under data services) it opens another window, but then I get BAD GATEWAY the proxy server received an invalid response from the upstream server. Can anyboy help?
  8. kwoerner

    Trunk to Trunk Blocking Question

    We currently block trunk to trunk calls, but we have doctors that would like our switchboard to take an incoming call and transfer it to the doctors home number. With trunk barring on, it is not possible. Is there a way that a patient could call in to our switch and then be transfered to the...
  9. kwoerner

    Unable to fax to one number

    I have a CS1000M running 4.0 and there is currently an issue with two fax machines that are unable to fax to a long distance number, other fax machines can fax to it just fine and the NCOS,TGAR and other programming are the same on all fax machines. It could be an issue with a PRI to PRI setup...
  10. kwoerner

    ACD supervisor's DWC

    Is there anyway to put a DWC key on a not acd set? I would like to monitor an ACD group but not on a phone that is built as an ACD supervsisor phone. Thank you for any suggestions!
  11. kwoerner

    ACD Overflow/Interflow

    Ok,here is what I would like to see happen, Agents are logged in, but after say 4 minutes of being in que, they are transfered to a mailbox and asked to leave a message. I have tried different combinations of OVTH, TOFT, OVDN, and IFDN settings and I cannot get it the transfer to the OVDN or...
  12. kwoerner

    Directed call pickup

    I am working with a mix of 2616, 2008, and 3903's. Is there any way that I can put a caller on hold on ext. 4444 and go to another phone ,hit pickup 4444 and get the caller? I tried using RNP and RNPG, but it will not work. Looked in the books and it said DNP will not work with the 3900's...
  13. kwoerner

    ACD supervisor set

    Is there anyway to give all agents a supervisor role? I would like to have all of the agents see how many calls are in que or how long a call has been in que. Let me know if this can be done or if only one supervisor agent is allowed. Thanks!!
  14. kwoerner

    PRI Channels locking out

    working on 2 PRI's connecting two 81C's. My problem is that the channels are going LCKD on one side and MBSY on the other. The channels have be outed and rebuilt. A day or so goes by and they go back out. An INI or sysload will clear them but then they go back out. I get this error message...
  15. kwoerner

    BUG253 code

    BUG253 BUG253 : 410 BUG253 + 0066CDBC 0067E5B7 007CD0A9 007CA50B 00B4C0E1 BUG253 + 00B4B18F 00B4517D 00B42345 005DC5D6 005DBF54 BUG253 + 005DBEA4 005D75D7 005D2270 0055A8F4 BUG0253 Utility procedure called with invalid required data. Parameters: global number and optional debugging...
  16. kwoerner

    MIRAN 2 ACOD

    I have a CS1000M (opt81c) with 3.0. When I dial the Miran access code it starts the prompt but then cuts off and rings busy. I have reset the card and can access the config through the card. I have printed out the route and it is the same as my other routes that work fine. All of the messages...
  17. kwoerner

    Printing from Virtual System Terminal in OTM

    Does any one know how to copy/print text from the Virtual Terminal in OTM? I can highlight the text and copy it but it will not paste into wordpad/word document.
  18. kwoerner

    Call Pilot Message Waiting Light

    I have one user who's Message waiting light will not come on. I have MWA in cls. The user had a 2616, switched it out with another brand new 2616, nothing. Switched to a 3903 and still no light. What else would keep the light from not coming on? I have Call Pilot 3.0, and the MARP number...
  19. kwoerner

    Call Pilot Message Waiting Light

    I just migrated over from mermail to cp 3.0, and I have users saying that there message waiting indicator will light up but when they check their messages there is not any new ones. Any help would be great.
  20. kwoerner

    Call Pilot user to only reset passwords

    Just installed CP 3.0 and was wondering if there is a way to limit a user to reset passwords only. I have a large amount of Voicemail users and I am delegating a Helpdesk to reset user passwords, but I do not want them to have any other privledges like adding users or changing the config. I...

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