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  • Users: TJ2005
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  1. TJ2005

    Force agents to log in to make calls

    Hi All Looking at making some improvements to our CC runnings and was wondering if it was possible to set up Symposium (or the Meridian (opt 11) ) to only allow agents to make outbound calls when they are logged in. EG not give them a DN key on their phone set until they are logged in. Many...
  2. TJ2005

    Need to find DN routing to CDN

    Hi All I have a historic (pre-dates my time on this system) CDN in my Symposium scripts for which I need to find the DDI which routes to this CDN. I have checked the Symp stats and I definatly have calls comming in on that CDN. No sign of the CDN in the IDC table (Ld 49) and get the...
  3. TJ2005

    Full Channel Usage?

    Hi All Meridan Option 11 I have an issue where by a lot of my Agents are receiving destination busy, but when they hang up and call again it is fine. I have 120 ISDN channels coming into the switch, currently have 70 agents making calls right now so capacity should in theory be fine! Is it...
  4. TJ2005

    Call Presentation Buzz has changed

    Hi All Up until about 10am this morning, whenever our ACD agents would receive a call it would make an audibal buzz on their handset (3905) to alert them to the call. However, at 10 this morning my switch got the hic-ups and had to be rebooted. Ever since then it would appear that the call...
  5. TJ2005

    Display of Huntgroup Name

    Hi All Does anyone know of an easy way I can get the huntgroup name to display on a M2616 Handset on an incomming huntgroup call? Meridian Option 11c Many Thanks TJ x
  6. TJ2005

    OTMAthentication Instance

    Hi I was this morning experiencing problems with OVL429 where it was telling me I was logged in twice. I closed down OTM and started it up again, however now everytime I try to log in I receive "Can't create OTMAthentication Instance" and it will not allow me to gain access. Can anyone shed...
  7. TJ2005

    Releasing the CLI

    Hi All I use to work with a Meridian option 81 where I was able to dial a prefix code (of 1570) and that would release the switchboard CLI. I am now working with Option 11 switches and I do not know how to find out what our code will be. Can anyone advise please??? Thanks
  8. TJ2005

    Meridian Mail - Missing bits of messages

    Hi All I have a really weird problem with one of our extension at the minute, whenever a voicemail is left Meridian mail seems to miss the first 5 - 10 seconds of the message which means you only hear the end part. I have deleted and re-entered the vm account and the problem is still being...
  9. TJ2005

    Can't end LD command

    Hi All I am trying to end ld 20 which I have got stuck in but the system is constantly asking for my customer number. Each time I input the customer number is errors with "CPNW list does not exist for this customer" and continually prompts CUST. How do I end this vicious circle? Thanks ~ TJ ~

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