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  • Users: CTarv
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  1. CTarv

    Static and calls dropping

    I'm having a weird issue this morning. We have a CS1000 5.5 with 5 LD PRIs and 2 local PRIs. We are getting very intermittent static on calls and calls being dropped on both incoming and outgoing calls- local and long distance. I've checked the PRIs and they're clean (no errors). There are...
  2. CTarv

    Issues with transferring externally

    I'm having an issue with transferring externally that I'm hoping someone might be able to help with. We have a CS1000M v5.5. I have a department that makes calls to customers, and then has to transfer them to another company. I have an ACD built for this (transfers to toll-free number). When...
  3. CTarv

    Multiple appearances of one DN on two agent phones.

    Just for background...we have a CS 1000 with Contact Center 6.0. We have an agent that originally had just a deskphone with ACD on key 0 and her DN on key 8. She then began working from home sporadically, and asked for a softphone as well. Explained to her that multiple appearances of the...
  4. CTarv

    I2050

    Have a couple of users that are using V4 of the softphone that are having issues with the phones hanging up at "Terminal Manager Connect"after the node and TN are entered. I've reset defaults and changed the Hardware ID, but no luck so far. Anyone seen this?
  5. CTarv

    Softphone issue

    Currently using I2050 v2.xx with a CS1000M 5.5 with sig server and Contact Center 6.0. We have a few remote users (who are agents) that connect via VPN that are experiencing an issue when they receive a DN call while on an ACD call or vice versa. When that second calls comes in, it freezes the...
  6. CTarv

    Need Suggestions

    Let me start off by saying we have CS1000M 5.5, Contact Center 6.0, and CallPilot 1005r (5.0). We have a need for an extension that can be called that will hunt to multiple external numbers (in true hunt fashion, call one number and if no answer, call another). Obviously, I have a few tools at...
  7. CTarv

    Agent Phone Issue

    I have a remote agent using an I2050 at home. Whenever she is on an ACD call and her DN rings while she is on the call, the phone freezes and she has to restart to get the phone operational again. Is this a bandwidth issue or a system/programming issue?
  8. CTarv

    Busy peg on Traffic Report

    I'm curious on if anyone else has run into this, and if so...what might have caused this issue. We have 3 LD PRIs with our carrier, and we normally look at a traffic report every Monday morning from their website to see how many busy calls were pegged in the previous week. Here recently, we...
  9. CTarv

    Remote Text Notification

    We finally got Remote Text Notification working a few weeks ago (to Exchange), and have noticed something quite quirky and aggravating about it. It sends some notifications on time, some one hour late, and some two hours late. The ones that are one or two hours late are exactly one or two...
  10. CTarv

    Temporary Greetings

    Is there any way to set a temporary greeting in advance without the temporary greeting superceding the normal external greeting that already exists until the time the temporary greeting needs to play?
  11. CTarv

    DNIS and DCDR

    Any negatives to enabling DNIS and DCDR on my routes (trying to pass DNIS along to CC6)? I want to be sure these will not affect calls in any way.
  12. CTarv

    Using CallPilot to reset passwords in Active Directory

    I've been floated a question by my IT brethren here. They would like for users to be able to reset their network password by calling a callpilot mailbox. Personally, I don't think it can be done without a world of programming and some divine intervention, but I'm willing to ask. Maybe it's...
  13. CTarv

    Changing passwords in Active Directory using CallPilot

    I've been floated a question by my IT brethren here. They would like for users to be able to reset their network password by calling a callpilot mailbox. Personally, I don't think it can be done without a world of programming and some divine intervention, but I'm willing to ask. Maybe it's...
  14. CTarv

    DNIS to Contact Center

    Trying to get DNIS passed to Contact Center 6.0. I have a CS1000M swv 5.5. I'm getting the four digits passed across my LD PRIs from the carrier, but when I run a call by call report in Contact Center, it has DNIS as blank. Do I have to turn this on somewhere, and if so, does turning it on...
  15. CTarv

    Redundant Systems/Disaster Recovery

    We currently have a CS1000M with one sig server in our main location. We are looking into our options as far as having redundant systems across the board (data and voice) as opposed to restoring at a hot site/forwarding numbers in the event of a disaster. What recommendations can you give me...
  16. CTarv

    Mobile Extensions

    We just upgraded our CS1000 from 5.0 to 5.5. I was curious on whether anyone was using the Mobile Extension feature. If so, does it work well? Is it easy to program?
  17. CTarv

    Upgrade CS1000 5.0 to 5.5

    My vendor is coming out to upgrade our software from 5.0 to 5.5. Any issues I can head off at the pass, or is this a pretty smooth upgrade?
  18. CTarv

    Return to Que

    We currently have a CS1000M 5.0. and Contact Center 6.0. We are having agents that are having "return to que" stats on their agent performance reports, but the agents swear they are not returning the calls to the queue. Some of these agents are remote (a mix of IP/softphone off the PBX and...
  19. CTarv

    Warm Conference/Corporate Initiative

    We have a new corporate initiative to do warm conferences for our clients that ring into our call centers but need to speak to another call center (i.e., they've reached the wrong call center in error). The call centers all reside on one PBX (CS1000M 5.0) and they all use the same Contact...
  20. CTarv

    ACD Transfer to external toll-free

    We allow for a few "warm transfers" out of our call centers to other companies. These are set up as ACDNs that NCFW to the toll free number. If someone in our call center receives a call and transfers to that extension immediately, the call is transferred. If there is any hesitation in the...

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