Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  • Users: nbourdon
  • Content: Threads
  • Order by date
  1. nbourdon

    Overriding Wrap-up time

    Is there any way for an agent to request a call be presented from the queue prior to the established wrap-up time expiring? Currently our wrap-up time is set to 20 seconds in a financial services call center. Many times it is not necessary for this length of time to expire prior to another call...
  2. nbourdon

    Trying to understand how Avaya IP office calculates abandon calls

    Trying to understand how IP office calculates abandon calls. Reports show abandon rats of 17% - 33%. If this was true, we feel we would hear this from our clientel regrading excessive wait time, etc. Nothing major. How can we better understand this number to better manage it and maybe decrease...

Part and Inventory Search

Back
Top