Search results for query: *

I have a BCM50 V6 with Find Me Follow Me on 2 sets. Find Me Follow Me has stopped accepting changes. I.e., you disable an outcall selection or change the number but the system stays with the old routine or numbers. Doing a full reboot of the system makes the new settings take effect (so they...

On our BCM50 we have never used the hot desking facility on IP2050 but now have a use for this. I thought I had seen an option under Sets to turn hot desking on, but am darned if I can find it. Can someone help me out please. Also any tips on setting up hotdesking would be appreciated as I am...

Hi My boss is away and I need to perform on this one. BCM 50 V2.05c I need to move a softphone 2050 (2.01) from 1 pc (i.e. old pc) to a new PC. Have installed the softphone on the new pc but am now lost as I don't have/know the registration password and I seem to remember you need a license...

I have just had a softphone 2050 installed on my laptop. At home and on private wireless networks it works great but just went roaming on a public paid for network and although got connection to server and could hear messages, paging, etc could not make calls because the microphone did not seem...

Help! Has anyone had the scenario where a bcm50 r2 does an unexplained reboot (taking 35 mins) twice in under 24 hours resulting in loss of hg setup and loss of softphone recognition. Also loss of softphone key programming? Want to find out if this is a known fault or if any one has had any...

RE BCM 50 RLS2 Hi The latest saga in me trying to achieve remote access: I am now being told by my Vendor that because I am running a Netgear firewall that the softphone on laptop scenario will not work. The reason being given is that we use a firewall that is independant of our Cisco 877...

BCM 50 Rls 2 and updated. We have 2 Softphones in use. 1 works fine but the one more recently installed behaves strangely. I will sometimes show a random callers number on the display section, put a blue flashing phone by an intercom key and then lock the phone completely. The only way to...

I know this is a complete wildcard question but is there anyway of combining a Skype or similar internet service with a Nortel BCM50?

My vendor is about to update my system with all the latest patches. There will be heaps of them because we were on a Beta trial of the release. Is anyone aware of any potential issues with any of the patches where problems occur if you install them?? Thanks.

BCM 50 rls 2 If I log an agent in and forward that set to another extension calls are routed correctly and work well. To me that says this is an acceptable feature. However if we forward calls to an external land or cell number you cannot hear the incoming callers voice. Does anyone know if...

Sorry I know this has been asked before but I can't find the thread or the info in the docs. Please help a simpleton! I want to know how to forward a vm message to another mailbox but without adding any message with it. So basically just transfer the message as if a new message to a users...

Has anyone ever had the need to set up a non-existant extension for the purpose of call forwarding? The idea is that we set up an extension set on the bcm, with no wiring or handset and assign ringing lines. When we want to do a ad-hoc call forward of those lines we go into the bcm and setup...

We have a Cisco 800 router (obviously now unsupported) which has always been very reliable. In recent weeks we get sudden internet connection dropout. Our internet provider, in this instance the local telecom company have finally told us that on these occasions the router is training but not...

Sorry to ask this vague question but I am not getting the answers I need from my supplier. Living in an island 9 x 5 miles in the middle of the English Channel you get a bit strapped for help sometimes. I want to have a softphone on my laptop so when I am travelling, subject to internet access...

I want to delete and amend some options on a CCR tree. The problem I am having is that I get the message: "This node cannot be deleted because the tree is currently in use. Please remove all references to this tree from greeting table, CLID routing tables and from Contact Center day/night...

Am I just being dumb? I have a target line ringing at a set. If an incoming on that line is not answered I want to forward/divert the call to a different set or hunt group or perhaps VM Am I right to think I need to set up a whole new hunt group to handle this scenario? Or presumably I could...

Does anyone have any experience of least cost routing on a BCM 50? Is it acheivable and if so how? Local provided will not discuss because it would lose them revenue. Have the cheap call access numbers but dont know how to program the feature into the bcm. Thanks.

Have been trying to insert a pause in a system wide stored speed dial. It looks as though you can judging by the scripting message that comes up but I cannot work out how to do it. Any ideas please? Also have tried programming a personal speed dial including a feature 78 code and this does...

Utilising Park and Page on a VM box. The Retries are set to 5 and the time interval is set to 60, however it seems there is a timeout default set where the caller gets routed back to the original voicemail box if the page is not picked up within a designated time, i.e. around 2 minutes. Can...

I was told that it is possible to "Steal" a call out that is being processed by auto-attendant. Thereby saving caller going through a complete process and providing better personal service. There now seems to be some doubt this is possible. We have the call centre technology. The other...